Experienced professional with over 3 years in telemarketing, adept at cold calling, lead generation, and customer service representation. Demonstrated expertise in driving sales and fostering positive customer relationships through effective communication and strategic outreach. Proven track record of meeting targets and delivering exceptional service in fast-paced environments.
Goal oriented and self motivated individual with over 3 years experience of customer service plus 1 year of freight brokerage. Expert in all aspect of freight brokering. Plans shipments and deliveries and makes sure both shipper and receiver are in the loop. Identifies root issue and able to formulate an action plan. Builds excellent relationship with clients which also includes conflict mitigation and issue resolution. Organized and able to structure work plans to enhance productivity.
The goal is to keep the clients happy while maximizing revenue for the company.