Jeremiah Onoja

Jeremiah Onoja Abuja, FCT, abuja | -- Summary Dedicated and results-driven professional with over 4 years of extensive experience in freight brokering, customer service, and human resource assistance. Adept at fostering strong client relationships, optimizing logistics operations, and supporting HR functions. Proven ability to excel in fast-paced environments while maintaining a high level of customer satisfaction and efficiency. Seeking opportunities to leverage my expertise and contribute to a dynamic team. Experience Freight Broker | FCT, abuja, Abuja Turbham Ltd | 01/2023 - Present Coordinated insurance coverage for goods and packages. Tracked shipments and trucks out on deliveries. Contacted existing customers to update accounts and confirm deals. Monitored market and negotiated rates based on trends. Collaborated with team members to resolve challenges and improve productivity. Stayed updated on latest knowledge in transportation and logistics to provide relevant solutions to clients. Communicated with drivers and dispatch to coordinate delivery schedules. Operated computer systems to track shipments to improve efficiency and accuracy. OUTSOURCE GLOBAL LIMITED | FCT, abuja, Abuja Call Center Representative | 05/2020 - 12/2022 Educated customers on company systems, form completion, and access to services. Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions. Achieved high satisfaction rating through proactive one-call resolutions of customer issues. Adhered to company policies and scripts to consistently achieve call-time and quality standards. Performed various clerical duties by filing and faxing documents and creating customer databases. Responded to customer calls and emails to answer questions about products and services. Leveraged sales expertise to promote products and capitalize on upsell opportunities. Boosted customer service satisfaction ratings through consistent quality control. Compiled status and performance reports for team leaders to address company strengths and weaknesses. Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly. Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences. Followed up with customers about resolved issues to maintain high standards of customer service. Attending regularly scheduled video conferences for team meetings and one on one coaching to improve great customer service. Handling over 150 inbound and outbound calls per day, answering customer inquiries and resolving issues. Responded to a large number of calls related to product and service inquiries (e.g., technical support, sales, etc.) LOGDigital | FCT, abuja, Abuja Human Resources Assistant | 02/2019 - 02/2020 Screened applicant resumes and coordinated both phone and in-person interviews. Filed paperwork, sorted, and delivered mail and maintained office organization. Delivered friendly assistance with new hires throughout interviewing and hiring process. Organized new employee orientation schedules for new hires. Coordinate communication with candidates and schedule interviews Assist in payroll preparation by providing relevant data (absences, bonus, leaves, etc) Deal with employee requests regarding human resources issues, rules, and regulations Coordinate HR projects (meetings, training, surveys etc.) and take minutes Process documentation and prepare reports relating to personnel activities (staffing, recruitment, training, grievances, performance evaluations etc) Compile and update employee records (hard and soft copies) Assist with day to day operations of the HR functions and duties Provide clerical and administrative support to Human Resources executives De-Rest Hotel | FCT, abuja, Abuja Assistant Manager | 04/2017 - 02/2019 Nurturing positive working relationships with staff. Cooperating with the general manager, and assisting with anything from project planning to staff management. Ensuring company policies and procedures are followed. Supervising staff and controlling merchandise. Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs. Made hiring recommendations to increase company's productivity and profitability with quality workers. Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies. Increased employee performance and job satisfaction to strengthen retention and engagement. Supervised day-to-day operations to meet performance, quality and service expectations. Set aggressive targets for employees to drive company success and strengthen motivation. Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets. providing administrative and operational support to Hotel Managers Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences. Reviewed sales and gross profit report to assess company efficiency. Helped with planning schedules and delegating assignments to meet coverage and service demands. Strengthened merchandising and promotional strategies to drive customer engagement and boost sales. Skills Customer Relationship Management, Ms Office applications, Sales Force CRM, Andor, MD365 expert, Strong interpersonal relationship with staffs and customers., Good customer retention skill, Negotiation and Sales, Logistics and Supply Chain Management, Human Resource Support, Data Management, Time management Education Kwararafa University | Wukari, Taraba Business Administration/ Marketing | 09/2015