Vijaya Kumar

Vijayakumar Mohan 19/86, 1st Cross Road, Ramakrishna Nagar, Ernavoor, Chennai – 600 057. Mobile no: -. Email:- OBJECTIVE I seek a career in an organization that lends me a supportive and learning environment. With ample chance to contribute and diversify my knowledge, skills and in the process I would like to contribute effectively to the growth of organization. SUMMARY 10 years’ experience in Business Process Outsource Industry. Knowledge of Accounts Receivables, Accounts Payables, Computer Hardware. EDUCATION 1999 – 2001Nirmala Memorial F J C.Mumbai, India H.S.C(49%) March 1999Mount Mary High School Mumbai, India S.S.C (57%) Advance Diploma in Computer Hardware & Web Technology-. TOTAL WORK EXPERIENCE: 11 Years 2013- till dateIQ Back office India Pvt Ltd., Chennai Role: Client Service Analyst (Production Support) Process: Accounts Receivables & Payables Responsibilities Facilitating Voice & Accent, Soft Skill Training to new & existing employees. To pro- actively involved in work allocation to the team, taking care of team Quality & Productivity. Providing clients with the adequate reasons for any critical exception. Reviewing & Rebooking wrongly entered transactions correctly with due diligence. Preparing daily, weekly and monthly reports (Cash Reconciliation) which includes details of various task performed. Contributing in preparation of Business Reports, presented to Clients by Team Leads. Actively participating in Client calls, held either to discuss some critical issues faced by the team or for training on new scenarios. Achievements Managing a team of 5 employees in the process. Received Appreciations from Senior Management, Manager, and Clients for processing the work within the stipulated timelines set by the client and completing ad-hoc requests on time with proper efficiency and audits. Have been also involved in updating of documents like SOP and Process Flows. Delivered training to new recruits and assisting them in bridging the gap between desired and actual performance. Retained Process from the Client which was serving Notice Period. Promoted as Floor / Production support & Facilitating Voice & Accent, Soft Skill Training to new & existing employees. -Sri Shakthi Industries. Chennai Role: Administrative Executive Responsibilities Taking care of the entire Office Administrative Work. -Ivesia Solution Pvt Ltd., Chennai Role: Call Center Executive & Facilitator for Process & Accent. Process: Outbound Dialing (USA) Responsibilities Facilitating Voice & Accent, Soft Skill Training to new & existing employees. Process Training: Complete Process Training according to the Client Requirement. Accent Training: Neutral Accent Training, Basic English (Tenses), Script (According to the Clients Requirement), Mock Calls, Accent Activities (Games), One on One Feedback if required. Dialed for all the PILOT Companies which associated with ConnectLeader. Monitoring the overall functioning of process, identifying improvement areas and implementing adequate measures to maximize the client satisfaction level. Leading, training and monitoring performance of the team members for maintaining excellence in operations. Creating and fostering a healthy environment which facilitates high performance of team members and accomplishments of organizational goals. Handled a Team for 5 Months, Which is the Top Performer for the Month Feb 2012. -Laxmi Enterprises, Mumbai Role: Office Manager. Process: Outbound Dialing (India) Responsibilities Responsibilities include Managing a Team of 6 for selling Home Loans and LAP, Generating Daily, Weekly and Monthly Reports. Interaction with the Home Loan Branch Offices. Initiatives taken in the area of Business Development. -Shivam Enterprises, Mumbai Role: Hardware Engineer and Machine Handler. Process: Manufacturing Responsibilities Key responsibilities as an In House Hardware Engineer and Peer to Peer networking of the Company. Handling the Machine which was handled my Network. M Vijayakumar