Voltaire Dado

I have worked for 10 years in the BPO industry. I started as a technical, billing and sales representative for 4 years until I got the chance to become a Team Manager until I was promoted as an Operation’s Manager. While I was an operation’s manager, I did launch multiple LOBs for our account. I have launched our Email and Back Office support, social media, Customer Relations Department and Chat Department for a travel and Airline account based in Canada and USA.

I am trained for 3 coaching models for process and performance management.

I also have an outbound cold calling and lead generation experience for 1 year.

I was also responsible for scheduling, staffing and all about performance management by creating initiatives and ideas in improving the team's performance. I was the main contact in my previous organization for the clients' immediate concerns which with this I was responsible for presenting the site's performance and do the presentation via business review with our client.

I am adaptive to any changes and tasks that are assigned to me. I am very interested in learning new things and I always research about any assignment or job that I am assigned with. I am very dependable when given any task.