Karthik Bharadwaj

Karthik Bharadwaj N V Career Objective First Floor, No.1635, Anikethana Road, North First Cross, Kuvempunagar, Mysuru, Karnataka - 570023 - - To make an impact and excel in a dynamic environment, where my wealth of experience in project and operations management can be utilized while being given new challenges to grow and develop personally and professionally. As well, as seeking opportunities to drive operational excellence, streamline processes, and provide innovative solutions to help development and progress. I am eager to coordinate, engage and collaborate with multi-disciplinary teams, to make meaningful contributions toward achieving the organization’s goals and objectives. Professional Summary I am a seasoned professional with 19+ years of experience with a strong track record of managing complex global clients' accounts, successfully delivering results, and exceeding expectations. My expertise in coordination with geographically dispersed teams, datadriven analysis, process improvement, effectively engaging with stakeholders, team leadership, and development has helped me excel in this field. I have experience in SAP system integration, risk assessment, and mitigations. Skilled in escalation and query management, accounts Management, and month, and year-end closing. I am passionate about driving operational excellence, always focusing on ensuring efficient and effective results. Experience July 2022 – Till Date Intermediate AI Trainer Key Result Areas: • Assist in data collection and organization: Collecting and organizing data necessary for training AI model, crosschecking the data are correct and they meet the project requirements. • Preprocessing and cleaning data: Preprocessing and cleaning the data, ensuring it is accurate, complete, and formatted correctly • Assisting to Split the data into training, validation, and test sets. • • • • • Perform data labeling: Accurately label data, if needed that will be used to train and test the model. Monitoring Model Training: Monitor the model-training process, flag any issues, and work with the AI model trainer to troubleshoot problems. Running tests: Performing tests, creating reports, evaluating model performance, and documenting the results. Monitoring and maintaining model in production: Keeping an eye on the performance of the deployed model, identifying any deviations, and bringing those to the notice of the AI model trainer so that they can take necessary actions. Ensuring documentation: Maintaining proper documentation of data, procedures, training process, and results. September 2019 – June 2022 Process Manager • Invisible Technologies Inc. Key Result Areas: • Manage key clients and projects, with accountability for the performance of 300+ agents and $650k monthly revenue. • Lead, coach, and develop agents to help them grow and achieve success within the organization. • Develop a flexible capacity management system to optimize efficiency and resource allocation. • Meet or exceed client expectations, optimize task delivery through ongoing process improvement, and reduce cost. • Ensure every task is properly tracked, allocated, and visible to all stakeholders while maintaining deadlines. • Inspiring agents by sharing a vision, empathizing with them, and being approachable to design solutions-based models. April 2017 –December 2019 Delivery Manager • rProcess Outsourcing Pvt. Ltd. Key Result Areas: • Achieve operational and business goals through data-driven analysis, technology adoption, and process improvement. • Effectively communicate with stakeholders about operational milestones, changes, and escalations, and represent data/metric information. • Ensure high-quality hiring and execute programs on coaching, development, and team engagement. • Drive and own the development of internal and external communication, while resolving complex tickets with the ability to influence decisions with data. • • • Maintain operational reporting to senior management, while ensuring work allocation and prioritization of metrics set to operational goals. Participate in onboarding new processes with complete documentation, and act as a primary contact, mentor, and coach for the team. Develop training content for onboarding, understand the performance and leadership bar, and apply it to hiring decisions. October 2015 – June 2016 Operational Specialist • MAS Furniture Pvt. Ltd Key Result Areas: • Oversee PO operations flow, track operations, and production activities, and ensure on-time delivery. • Implement and monitor activity-based tracking, quality control, and approval matrix, and handle QC meetings with feedback to teams. • Act as a Single Point of Contact for operations-based applications and escalate IT-related issues. • Coordinate the quality between operations and management, and act as a focal point in operational excellence with external service providers. • Streamline and connect process operations within the organization to ensure smooth workflow (Purchase order, work order, procurement, Operations and dispatch); • Maintain daily, and monthly metrics, handle accounting operations and Statutory reports • Query management and escalation management for Payables and receivables of accounts, including month, quarter, and year-end closures. October 2010 – November 2012 Assistant Professor (Contract) • JNTU Anantapur Key Result Areas: • Imparting the subject to the student and acting guide for real-time projects. • Motivate and inspire students which also was adding to teaching, mentoring, and coaching students. • Conducting sessions on personality development and other required skills in career planning. • Assisting in placement-related activities. • Instructional Designing & Delivering. • To develop and deploy innovative teaching techniques and • • materials to improve the effectiveness, understanding, and enthusiasm among students. To challenge thinking, foster debate, and develop the ability of students to engage in critical discourse and rational thinking. To set, mark and assess work and examinations and provide feedback to students. August 2007 – September 2010 Campus Recruitment Trainer • Freelancing Key Result Areas: • Conducted group company seminars focusing on personality development and camaraderie among peers. • Catered lessons on communication and public speaking skills improvements. • Gave seminars situated on establishing good team rapport. • Facilitated presentations on time management. • Conducted seminars, training, and activities on stress management. • Facilitated training sessions and classes at training centers belonging to different genres and age groups. • Trained students in various aspects of personality development. August 2003 – December 2006 Team Leader • Hewlett-Packard GeBC Key Result Areas: • Worked with training team to prepare task analysis and manage Accounts payable processes, including process maps and SAPbased systems integration. • Handle critical activities such as wire transfers and payment instructions, and assess and mitigate associated risks. • Act as SPOC for customer escalations, perform root cause analysis (RCA) and implement & track action plans for any issues. • Map processes from a legacy system to a new system, review and sort invoices and check requests, and set them up for payments. • Process account payable checks, and reconcile and analyze them • Resolve any invoice discrepancies, maintain vendor files, produce monthly reports and assist in month and year-end closing. Education • Post-Graduation Diploma in Business Management – Siva Sivani Institute of Management (B-School), Hyderabad. • Bachelor of Commerce and Computers – Sri Krishna Devaraya University, Anantapur. Skills • • • • • • • • Project and Operations Management Data Analysis and Process Improvement Stakeholder Management and Communication Team Leadership and Development Quality Control and Risk Mitigation SAP system integration and Accounts Management Process Mapping and Escalation Management Resource allocation & Team engagement Professional Training • • • • Six sigma green belt induction. Customer in focus. People management. Self-Development: Balancing your personal and professional life. Professional Achievements • • • • • Exceeded revenue targets, managing a team of 300+ agents and 8 projects achieving monthly revenues of $250k, also earning new client opportunities. Successfully transitioned pilot projects in 18 months & streamlined SAP implementation for Payable Operations. Enhanced service levels through FMEA analysis & Daily Production Monitoring System resulting in improved productivity, also the quality of check was implemented in 3 stages for emergency payments. Introduced checklists to ensure timely completion of activities that won the Quality Circle award and was recognized as Mr. Consistent for stabilizing and improving processes. Successfully delivered Year-end Close for Treasury activity and was promoted to Team Lead position. Personal Details • • Date of Birth: Aug 25th, 1982. Languages Known: English, Hindi, Telugu, and Kannada. References Available upon request.