I have 20+ years of experience in various domains including SAP-based systems, accounts, AI and more. Over these years, I have worked as a team lead, campus recruitment trainer, assistant professor, operations specialist, delivery manager, process manager, AI trainer among which I have freelanced for multiple roles.
Based on my professional roles mentioned above, I have gained skills such as project management, operations management, stakeholder management, professional communication, team leadership and development and team engagement, process mapping and escalation management, resource allocation and more.
My professional achievements include reaching monthly revenue of $250k while managing a team of 300+ agents over 8 projects; enhanced service levels through FMEA analysis & Daily Production Monitoring System resulting in improved productivity; I won the Quality Circle Award for introducing checklists to ensure timely completion of activities.
I am also professionally trained in Six Sigma Green Belt, people management and self-development and my learnings from these have helped me tremendously in my career.