Zyra Leighn A. Sotor
Virtual Assistant
Lapu-Lapu City, Cebu, Philippines 6015
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Professional Summary
A detail-oriented and results-driven Customer Service Representative with almost two years of experience in a fastpaced environment. Skilled in customer relationship management, technical troubleshooting, and data entry. Seeking a
Customer Support opportunity where I can leverage my expertise in delivering exceptional support to clients.
Skills
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Technology-savvy
Time management
Effective communication
Language
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Problem-Solving
Adaptability
Attention to detail
English
Work Experience
Customer Service Representative | Concentrix, Bacolod City
Nov 2023 – June 2025
• Resolved complex customer technical issues related to internet, TV, and landline services over the phone
• Scheduled appointments with technicians for on-site repairs or installations
• Addressed billing and account concerns
• Consistently met or exceeded performance metrics, including First Call Resolution and Customer Satisfaction
Customer Service Representative | iQor, Bacolod City
Jul 2022 – Nov 2022
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Processed orders, checked delivery status, and recommended best-selling products
Resolved customer complaints (missing card messages, late deliveries, wrong orders, quality issues)
Collaborated with florists to resolve supply issues and ensured timely resolutions
Education
Master in Education, Major in Special Education | Universidad de Dagupan, Dagupan City
2025 – present
Bachelor in Mathematics Education | Philippine Normal University Visayas, Cadiz City
2019 – 2023
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Graduated Magna Cum Laude
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Consistent Dean's List Awardee
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Achieved a GPA of 1.48 (equivalent to 92-94.99%)
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Recipient of Special Citation in Medical and Health Services
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Completed Research Thesis: "Readiness of Bachelor in Mathematics Education Graduates Batch- for
Specialization Courses on Licensure Examination for Teachers"
Certification and License
Licensed Professional Teacher
Honor Graduate Eligibility (PD 907)
May 2024
January 2024
Trainings
Basic Computer Literacy
September 4-14, 2024
Digital Teachers Training
July 17-19, 2023
