ZULHAIDEN
MONTES
PROFILE
WORK EXPERIENCE
I've been in the customer service
industry for 4 years and 10 months. I
handled both chat, email, and phone
support for billing, sales and retail USbased companies. I'd describe myself
as a person with a versatile skill-set, a
lot of integrity, and a willingness to go
the extra mile to satisfy a customer. I
also have 4 months of experience in
Real Estate Cold Calling.
Cold Caller/Appointment Setter
Exceptional Home Offer, US Based
October 2020–Present
CONTACT
PHONE:-
LINKEDIN:
www.linkedin.com/in/zulhaidenM
EMAIL:-
SKILLS
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Inbound Inquiries
Chat Support
Phone support
Email Management
Order Processing and Tracking
Cold Calling
Social Media Management
Multi-Tasking
Canva
WordPress Development
Podio
Slack
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Cold Call and Set appointment
Submit 2-3 appointments for possible motivated sellers
Gained 100% quality score
Customer Support Representative
Sutherland Global Services, VXI and IQOR, DAVAO-
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Gained salary increase for reaching passing PDP score for the
past 3 years
One of the top sellers, top agent for positive surveys and was
once including in the top agents
EDUCATION
Bellows College
June 2012
Bachelor of Science in Hospitality Management
