Zulhaiden Montes

I've been in the customer service industry for almost five years, assisting U.S.-based customers. I've been in Sales, Chat/Email Support, billing, and E-commerce business. I am knowledgeable in customer relations, customer service, admin jobs, web research, real estate cold calling, and PROFOUND EXPERIENCE IN SALES.

I also took online learning courses for Zendesk Traning for customer service agents, Facebook Ads, Socia media Marketing, and WordPress and Marketing Course.

I'd like to describe myself as a person with a versatile skill-set, a lot of integrity, and a willingness to go the extra mile to satisfy a customer. I also believe regular communication is always a must. I am a good team player and I would love to pitch in to help whenever I can.

Summary of my work experience and strengths include:

-Customer-related escalations are handled professionally via Email, Live Chat, and Phone.

-Manage Social Media accounts like Facebook, Instagram, and Twitter.

-Data Entry

-Process Online orders

-Order tracking and Refund Processing

-Closing Open Tickets

-Zendesk

-Podio and Slack

-Cold Calling/Appointment setting