ZULHAIDEN MONTES
C U S T O M E R
S E R V I C E
E X P E R T
PROFILE-
I started as a Customer Service Representative in 2015 and was
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assigned to programs such as Telco, Sales, Billing, and Technical
support for E-commerce companies. In these programs, I was able to
Nuñez st, San Isidro Gen. Santos
City
SKILLS
handle regular consumers to corporate accounts, through inbound and
outbound calls, emails, and chat, all for US-based companies.
EXPERIENCE
AMAZON CUSTOMER SERVICE REPRESENTATIVE
Customer Service - Zendesk and
Riverbend Consulting
Amazon Seller Central
Sept 2021 - May 2022
Cold Calling
Worked as a full-time email support representative for Amazon
Data Entry using Microsoft
Seller handling a high volume of emails daily.
Front End/Back End Coding
Utilize the use of Amazon Seller central in answering emails,
Problem-Solving
Computer Literacy
handling A-Z claims, and sending negative feedback removal
requests
Ticketing tools
APPOINTMENT SETTER
Strong Communication
Exceptional Home Offers
October 2020 - March 2021
Calling leads to the establishment of appointments for sales
EDUCATION
BACHELOR OF SCIENCE IN
INFORMATION TECHNOLOGY
Mindanao State University Maguindanao
2014 - 2015
representatives to provide sales offers.
Generate 5-7 quality appointments per day
CALL CENTER -CUSTOMER SERVICE REPRESENTATIVE
Sutherland Global Services, VXI and IQOR
December 2015 - October 2020
Worked as a full-time customer service representative in a highvolume call center
Answered product, billing, and service questions and offered
information on related products and services.
Placed and canceled an average of 200+ orders from customers
Maintained a customer account information database (incl.
canceling and updating customer accounts.)
