ABIGAIL ZUGWAI FELIX
Professional Summary
I am a reliable and organized support professional with experience in customer interaction, data
collection, and administrative support. I enjoy working with information like entering data accurately,
speaking with customers during surveys, or helping a team stay organized and on track.
Over the past few years, I have worked in roles that required attention to detail, clear communication,
and meeting deadlines. As a Market Surveyor, I gathered feedback directly from customers and
documented insights that helped the company understand sales trends and buying behavior. The role
taught me how to listen carefully, record information accurately, and meet strict targets.
I currently volunteer as a Monitoring and Evaluation Assistant, where I help collect and organize
program data during outreach activities. This work involves using digital tools to record information
and ensure data is accurate before it’s submitted for reporting.
I am comfortable working with tools like Microsoft Word, Excel, Google Docs, Google Sheets, and
data collection platforms such as Kobo Toolbox and Google Forms. I have also completed training in
Customer Relationship Management and Technical Support, which strengthened my interest in
customer support and remote assistance roles.
People who work with me often describe me as dependable and easy to work with. I take deadlines
seriously, stay organized, and try to make sure the work I deliver is clear, accurate, and useful.
I am currently looking for remote opportunities where I can contribute in areas such as customer
support, data entry, market research, or virtual assistance.
Work Experience
Monitoring and Evaluation Assistant (Volunteer)
Samuel Ioron Foundation
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Assist with data collection during community outreach programs.
Use Kobo Toolbox and Google Forms to record program data.
Review and organize collected information to ensure accuracy before reporting.
Support monitoring activities for training programs focused on digital and leadership skills.
Market Surveyor
Grand Oak Limited
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2025 – Present
2021
Conducted customer surveys to gather feedback on buying patterns and sales performance.
Documented responses and submitted structured reports to supervisors.
Consistently met assigned survey targets before deadlines.
Recognized for reliability and strong field performance.
Industrial Training (Team Lead – Production Layout)
National Open University of Nigeria
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2024
Coordinated a small team during industrial training in a production environment.
Supported operations across production, marketing, and distribution units.
Ensured tasks were completed efficiently and on schedule.
Education
Senior Secondary School Certificate
Rabi & Zainab International school Kano
Skills
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Data Entry and Record Keeping
Customer Communication
Market Research and Surveys
Monitoring and Evaluation Support
Administrative Assistance
Reporting and Documentation
Time Management and Organization
Tools
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Microsoft Word
Microsoft Excel
Google Docs and Google Sheets
Kobo Collect / Kobo Toolbox
Google Forms
Basic CRM familiarity (HubSpot, Zoho, Salesforce)
Certifications
Technical Support Fundamentals – Google (Coursera), 2025
Customer Relationship Management – HP LIFE Foundation, 2024
2010 – 2016
