Zosyl Marie Arocha

Hello. My name is Zosyl. I’m a virtual assistant with good knowledge in Social Media Marketing and Management. Capable of data entry & transcriptions jobs; and has a 4-year expertise as a Customer Service Representative and Technical Support. From email management and organizing files to performing internet research and social media marketing, my skills allow me to succeed in fast-moving independent situation that allow me to put my organizational skills & time management in application. Supported by my excellent communication & multitasking skills, I surpass at delivering outstanding support and generating ideal output and success for the business.

Highlights of my experience include…

• Performing extensive customer service and technical support role—including communicating with variety of customers, dealing with different issues and concerns, setting up technician appointments, and coordinating with on shore representatives from a range of departments—while maintaining a consistent level of professionalism and good work ethics.

• Communicating consistently with customers via phone & workmates via chatrooms ensuring efficient customer service and effective issue resolution throughout the whole working shift.

• Demonstrating proficiency in a wide selection of software programs, including multiple working tools of the business process outsourcing company.

• Balancing numerous tasks within time-sensitive work setting while providing highest interpersonal and organization skills.

With my proven dedication to providing the utmost level of virtual assistance, I am well equipped to encompass my record of best service to your business. I welcome the opportunity to discuss this position and my qualifications with you further. Thank you for your time and consideration.