ZORYEL
MONTANO
Virtual Assistant
WORK EXPERIENCE
CONTACT
PHONE:-
SKYPE:
zoryelsm
WEBSITE:
www.zoryelmontano.wixsite.com/zoryel
LINKEDIN:
www.linkedin.com/in/zoryelmontano
EMAIL:-
SKILLS
Communication Skills
Customer Service
Data Entry
Ecommerce Store Management
Calendar and File Management
Email Management
Photo and Video Editing Skills
TOOLS
MS Office: Excel, Word, PowerPoint,
Teams, Outlook
Google Workspace
Zendesk
Zoom
Stripe
Shopify
Walmart Seller Center
Amazon Seller Central
P0dio
Smokeball
RingCentral
Dialpad
Canva
Filmora
One Drive
EDUCATION
University of the Philippines, Los Banos-
BS Electrical Engineering-Junior
Standing
TEXTDRIP | Customer Service Representative VA
October 2021 to June 2022
•
Handles call, email and chat support
•
Processes manual payment and adding credits
•
Textdrip application troubleshooting and general customer service
•
Performs other administrative tasks
HAPPYGUN | E-Commerce Store Manager and CSR
September 2021 to June 2022
•
Handles call, email and chat support tickets using Zendesk
•
Shopify and Amazon Store management
•
In charge of order processing, and troubleshooting
•
Manages sales and shipping cost reports
•
Performs other administrative tasks
COUNTERPOINT LEGAL | Virtual Admin Assistant
Oct 2019–October 2021
•
Answer, screen and forward incoming phone calls
•
Make outgoing calls to clients for follow up and appointment setting
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Designs company's website using Weebly and WordPress
•
Manages the law firm's social media pages
•
Creates social media posts, video and photo advertisements
•
Performs tasks such as email management, faxing, organizing files in
Smokeball, invoicing, and other admin responsibilities
PAYPAL PHILIPPINES | Customer Service Representative (Venmo)
October 2020–June 2021
SYNCHRONY FINANCIAL | Collections Account Manager
October 2016–September 2019
•
Provides overall support to the Collections site regarding concerns
about compliance, system issues, and procedures
•
Handles escalated call and forbearance calls
•
Enrolls accounts in hardship programs such long term plans and
settlements
•
Conducts coaching sessions and facilitates training regarding
process improvement and compliance defects
•
Provides support to the Portfolio Control Manager in sorting data and
creating reports, analyzing and presenting site performance to the
AVP's
HINDUJA GLOBAL SOLUTIONS | Clinical Intake Representative (Humana)
May 2015–August 2016
COGNIZANT TECHNOLOGY SOLUTIONS | Senior Process Executive (ING)
March 2013 – February 2014
SITEL | Customer Service Representative (CapitalOne)
May 2012 – March 2013
APAC | B&E/Claims Specialist (Humana)
August 2008–January 2010
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