Zoran Grueski

Curriculum vitae PERSONAL INFORMATION Zoran Grueski Ul. Vasil Gjorgov 20-1/35, 1000 Skopje (Macedonia [FYROM]) --Skype gruzioran JOB APPLIED FOR Administrator WORK EXPERIENCE 1 Dec 2014–Present Sales and Telemarketing EURO BPO Ltd, Skopje (Macedonia [FYROM]) - Carrying out market research, analysis on the volume and market share - Developing new markets - Planing and carrying active business development with new and existing accounts 1 Mar 2010–1 Jul 2014 Recruitment Manager, Team Leader, Sales Representative, Call Centre Operator, Trainer Medilink Nursing, Skopje (Macedonia [FYROM]) - recruitment coordination - team coordination - shifts coordination - sales calls - cold calls - training/educating new staff members - maintaining and caring for existing and searching for new customers - telemarketing - arranging interviews and trainings - managing human resources - managing payroll - managing sales - managing advertisement 1 Mar 2007–1 Sep 2009 Team Leader, Contact Centre Operator, Customer Care Assistant Telefonika, Skopje (Macedonia [FYROM]) - preparing and appointing applications for visas on the phone (Germany, France, Spain, Portugal, Italy, Greece, Bulgaria) - coaching and supervising 20 members of staff - preparation of surveys - preparation of schedules and reports - monitoring and supervising the work - coordination between staff and management 29/10/15 © European Union,- | http://europass.cedefop.europa.eu Page 1 / 3 Curriculum vitae 1 Aug 2006–1 Mar 2007 Zoran Grueski Office Manager, Sales Representative, Customer Service Kukom, Skopje (Macedonia [FYROM]) - maintaining and caring for existing and new customers - maintaining accounts - recovery of debts - office management 1 Sep 2005–1 Aug 2006 Assistant Sales Manager Ikona Skopje, Skopje (Macedonia [FYROM]) - store management - delivery and acceptance - supply and purchase management - merchandising - record management EDUCATION AND TRAINING 1 Jun 1996–31 Aug 2004 Professor of Philosophy and Logic University St. Cyril and Methodius, Skopje (Macedonia [FYROM]) PERSONAL SKILLS Mother tongue(s) Macedonian Other language(s) UNDERSTANDING SPEAKING WRITING Listening Reading Spoken interaction Spoken production English C2 C2 C2 C2 Serbian C2 C2 Croatian C2 C1 B2 B2 B1 Bosnian C2 C2 B2 B2 B1 Greek A2 A2 A2 A2 A1 A2 A2 A1 A1 A1 Russian C2 C1 Levels: A1 and A2: Basic user - B1 and B2: Independent user - C1 and C2: Proficient user Common European Framework of Reference for Languages Communication skills - excellent communication skills due to my vast experience in dealing with customers, new clients and candidates. - confident in various contexts and levels of communication -excellent interpersonal relationship with any member of the team Organisational / managerial skills - excellent leadership skills (responsible at some point for a team of 20) -good organisational skills (had several office management roles) Job-related skills - mentoring skills (responsible for coaching and supervising members of team for a period of 2-3 months for almost 5 years) - interviewing potential members of the team - providing regular feedback to the existing clients 29/10/15 © European Union,- | http://europass.cedefop.europa.eu Page 2 / 3 Curriculum vitae Zoran Grueski - business development skills (conducting ongoing research for new business possibilities in different industries such as: Temporary staffing for nurses and drivers, international logistics, IT support and IT services) Digital competence SELF-ASSESSMENT Information processing Communication Content creation Safety Problem solving Independent user Independent user Basic user Basic user Basic user Digital competences - Self-assessment grid - good command of office suite (word processor, spread sheet, presentation software) - good command of photo processing software (Adobe Photoshop) - good command of customer relationship management software (Sales Force or similar) - good command of recruitment software (Workdesk or similar) Other skills - reading - watching movies and TV shows - playing chess and cards - attending theater plays and concerts - taking long walks Driving licence 29/10/15 B © European Union,- | http://europass.cedefop.europa.eu Page 3 / 3