Zoran Grueski

I have 10 years of experience in local and international call centers that offered services for recruitment, sales, healthcare, driving, logistics, telemarketing and IT industry.I spend a lot of time understanding customer focused environment business. I created and implemented staff training and development program; maintained high staff morale and a cooperative working environment; coached and mentored under-performers; managed to increase the number of internal promotions by building empowered, goal-driven teams.I supervised teams of up to 20 alone or within a small team. This required a high level of organisation and multi-tasking to monitor and assist the progress of people with widely varying needs. A high level of attention to detail was also demonstrated in assessing work in this role.I have experience of a wide range of different software packages and operating systems.