Zola Mugwagwa

Email:-Address: 45 Corlett Drive, Corlett Gardens Phone: - Date of birth:- Nationality: Zimbabwean Link: linkedin.com/zola Zola Mugwagwa Housekeeper OBJECTIVE I am trustworthy housekeeper with four years of experience working for high pro le and non high pro le clients, looking a er children on weekdays during the day, arranged nights and school holidays. E ective at engaging them in an assortment of activities and to meet their educational and physical needs, while always maintaining a vigilant eye on their health and safety. Maintaining a spotless environment around the house, and doing all other house chores with perfection. Endorsed by both parents as a responsible, caring babysitter/nanny and hard working who goes out of her way to create a fun, safe and stimulating for their children. EXPERIENCE 140 Daisy Street, Sandton September 2013 - Present Call Center Agent First Assist Management • General helpdesk assistance (i.e directing calls to the correct department) • Arranging roadside assistance (i.e accident and mechanical tows, jump starts, locksmiths , tyre change and security • Arrange home assistance cases (i.e electrical problems, glaziers, general plumbing jobs and geyser replacements) • Concluding cases for billing purposes • Helped train new employees to comply with Insurances customer service expectations • Assisted customers with inquiries, issues and concerns by providing relevant information in English and other native laguages 15 Roux Street, Rouxville, Johannesburg June 2007 - September 2009 Housekeeper /Nanny Private • Cleaning, sweeping and vacuuming • Changing the bed linen regularly • Preparing breakfast for the family in the morning • Stock pantry and other house supplies • Washing and ironing • Taking clothes to the dry cleaners and collecting • Preparing lunchbox for school kids • Leasing with the gardeners and the veterinary clinic • Reported repairs where necessary • Helping with homework a er school and playtime • Giving their night bath and getting ready for bed in time • Read a new book every two to three days • Running errands and grocery shopping when needed Pebble Creek Estate May 2010 - August 2013 Housekeeper/nanny Private • Cleaning the house to a high standard • Hovering, dusting, polishing and mopping • Laundry, Ironing and Packing • Good knowledge of speci c fabric and their cleaning requirements • Good knowledge of cleaning products and their use • Taking clothes to dry cleaners if needed • Cooking, serving and tidying a er • Grocery shopping • Feeding the dogs • Making appointments for the vet to pick up the dogs • Helping with Birthday and party planning • Managing the whole household 120 Johannesburg Road, Lyndhurst August 2007 - May 2009 Nanny Private • Served as live-in full time nanny to 1 beautiful and happy girl from 1 month till she was 2years • Changing diapers and potty-training, if age-appropriate. • Preparing meals and feeding • Bathing her twice a day • Performed some housekeeping tasks • Organized daily activities and games • Keeping the play area tidy • Administering medicine with parents consent, if necessary • Educational activities and cra s 45 Wierda Rd West Sandton, Gauteng, South Africa Receptionist October 2009 - April 2010 Dodo's Shoe Company • Greeted and welcomed guests and provided a positive rst impression of the organization • Directed guests and answered their questions • Maintained security and telecommunication systems • Noti ed workers of visitor arrival • Kept the o ce secure by adhering to procedures, issuing visitor badges, and monitoring logbooks • Addressed guest inquiries on the phone and in person • Filed incident reports and documented problems and disturbances • Answered phone calls and relayed messages to relevant authorities • Received and sorted mail packages • Scheduled appointments and followed up on reservations • Posting packages abroad and locally • Calling all Dodo's shops nation wide and outside South Africa Rugare, Harare, Zimbabwe January 2003 - March 2007 Caregiver Family/Grandmother • Daily tasks included assisting with personal hygiene, feeding, dressing, turning positions and emotional support • Followed care and medical plan precisely • Upheld all safety practices and respected home regulations • Daily tasks included room cleaning and cooking • Provided non-medical home care services • Companionship • Financial accountability • Help with mobility EDUCATION Mufakose, Harare Zimbabwe 1999 - 2002 High School Mufakose 1 High school Passed my high with average score 45 Corlett Drive, Corlett Gardens September 2020 - October 2020 Hospitality management studies Alison Courses Finished the course and yet to pay for my certi cate SKILLS LANGUAGES REFERENCES • Attention to Detail English Advanced . Nail technician course Call Centre Manager -- Martin Wanyane • Trustworthy • Hardworking • Daily and deep cleaning • Carpet Cleaning  Contact number --//-  Housekeeper -- Gavin Stollar • Organizational skills High pro le client • Data entry Contact -- • Customer service  • Administrative support Housekeeper -- Rirhandzo Chauke • Communication skills Contact -- • Event coordination • Positive Attitude • Excellent time management • Fluent in verbal and writing English • Discreet and good values  Nanny position -- Treasure Vonani Achonu Contact --  Dodo's Shoe Company -- Patience Contact --