Zola Mugwagwa

I have 8yrs of work experience as a customer service representative in an emergence contact center. I have learned to work under pressure and multi tasking, doing a great job at the same time. I gained experience as a quality assessor and handling complains which brought the skill to be able to adapt to any environment. My skills are empathy, clear communication and self control when dealing with any angry customer. Taking responsibility and honorship of my work. I do pay attention to details and managing my time very well.