- Reply rate:
- -
- Availability:
- Part-time (20 hrs/wk)
- Age:
- 46 years old
- Location:
- Managua, Managua, Nicaragua
- Experience:
- 12 years
Zoila Reyes Martinez
Age: 40
Country of origin: Managua, Nicaragua
Country of residence: Nicaragua
Phone number: -
Skype ID: zreye1978
Email:-Work Experience- George Heflin
Personal Assistant
2007 - Sydicom Managua
Sales Agent
Sale Educational Courses to customer.
2008- Compras Y Entregas:
Sales agent
Closing online order with customers on the line.
Tracking their orders online.
Answering customer questions.
2008 Sitel S.A
Customer Service Agent
2011 - Stream Global
Sale agent
2011 Sitel S.A.
Customer Service Agent.
Help customers resolve their problems. Answer customer questions. Manage orders, track orders for customers.
- Sitel S.A
Sales supervisor
Provide agent feedback. Manage agent performance, motivate agents.
For Hotel Business
Reservation Line
- Freelancer
Haldey Pharmaceutical Compounding –
Customer Service Agent
Sale agent
Upselling Medication
Offering out of pocket prescriptions
Answer customer questions help them resolve any issue problem.
LAYS 2019
Case Manager
Customer Service, answer questions, solve problems.
Education:
High School degree.
2 years journalism at UCA.
Fully bilingual, English, Spanish.
Computer Operator degree.
Top Skills:
Ability to manage high call volume with tact and professionalism.
Improve call center functionality and service capacity by resolving customer complaints efficiently and quickly.
Met or exceed service and quality standards during every review period.
Experience in customer service via phone and email.
Handle customer feedback politely (I do not take it personal).
Ethical values. Loyal Employee, hard working.
Fast Learner.
Not afraid of changes
