Zohaib Hassan Khan

Contact Lahore - (Mobile)- www.linkedin.com/in/zohaibhassan-khan- (LinkedIn) Top Skills Zendesk Sales Management Sales Processes Zohaib Hassan Khan Customer Service & Sales Expert | Digital Marketing Certified | Passionate About Process Improvement, Mentoring Teams and Client Relations Lahore, Punjab, Pakistan Summary I am a customer-focused and results-driven professional with over 7 years of experience in customer service, sales, and marketing. I have a proven track record of improving customer satisfaction, reducing resolution times, and leading cross-functional teams to drive better business outcomes. With expertise in resolving customer issues quickly and effectively, I have consistently met and exceeded KPIs such as first-contact resolution and customer retention. I am passionate about providing high-quality customer service, improving internal processes, and mentoring teams to achieve their full potential. My skill set includes customer inquiry management, conflict resolution, front-end supervision, and process improvement. I am also equipped with a digital marketing certification from Google, which has further enhanced my ability to meet client needs in today's digital landscape. I am always looking for opportunities to apply my skills in customer service and sales to make an impact, either in customer support, leadership, or training roles. Experience Dorm Room Movers Customer Support Specialist March 2025 - Present (4 months) United States Provide support and sales assistance to students and families using Dorm Room Movers' services. Handle inquiries via phone, email, and chat, resolve issues quickly, and guide customers through the sign-up process. Promote services, upsell when appropriate, and ensure a smooth, stress-free moving experience. Page 1 of 4 ibex. Pakistan Customer Support Executive April 2023 - December 2024 (1 year 9 months) Lahore, Punjab, Pakistan "Provided high-quality support to over 100 customers daily, consistently achieving a 95% customer satisfaction rate. Collaborated with cross-functional teams to develop and implement client-focused solutions, successfully exceeding performance targets. Mentored and coached junior team members, which contributed to a 15% increase in overall team productivity. Identified and suggested process improvements that streamlined customer service operations, reducing customer wait times and enhancing overall efficiency." Mindbridge Chat Support Executive March 2024 - June 2024 (4 months) Lahore, Punjab, Pakistan "Provided prompt responses to over 50+ customers daily, maintaining a 95% customer satisfaction rate. Conducted thorough quality checks on more than 200 customer interactions each week, ensuring the accuracy of ticket processing and enhancing service delivery. Utilized company-specific software to efficiently update customer records and resolve inquiries, ensuring smooth and effective issue resolution." Al Kabir Developer Sales Marketing Executive April 2021 - September 2022 (1 year 6 months) Lahore, Punjab, Pakistan Provided guidance and mentorship to new hires, enhancing their understanding of company programs and service standards. Built and maintained strategic relationships with clients, fostering long-term loyalty and satisfaction. Leveraged strong verbal communication skills to engage customers, assess their needs, and deliver tailored solutions. Established and nurtured relationships with key stakeholders to drive business growth and operational efficiency. Dawlance Sales Executive August 2016 - July 2020 (4 years) Lahore, Punjab, Pakistan Page 2 of 4 Adapted sales strategies based on customer interactions and peer feedback to enhance engagement and conversions. Delivered compelling product demonstrations at trade shows, conferences, and events to drive interest and sales. Organized and refreshed store displays for special events and seasonal transitions, ensuring an appealing shopping experience. Maintained store aesthetics by replenishing and arranging merchandise. Provided training and mentorship to junior sales representatives, fostering team development and improving overall sales performance. Siemens Lifestyle Appliances (Pvt) Ltd Showroom Manager November 2014 - May 2015 (7 months) Lahore, Punjab, Pakistan Managed showroom operations with a strong focus on inventory control and staff scheduling to ensure seamless daily functions. Monitored inventory levels, placing timely orders to maintain optimal stock availability. Assessed team performance, identifying opportunities for growth and skill development. Strategized and implemented successful business initiatives to drive sales, enhance customer experience, and improve overall operational efficiency. Hyperstar Pakistan After Sales Service Supervisor December 2012 - November 2014 (2 years) Lahore, Punjab, Pakistan Facilitated collaboration between sales, marketing, and tech support teams to ensure seamless operations and enhanced customer experiences. Maintained composure under pressure, efficiently resolving conflicts to uphold customer satisfaction. Provided exceptional service by addressing customer concerns with professionalism and empathy. Delivered prompt, friendly, and knowledgeable support, effectively handling routine inquiries and servicerelated complaints to enhance brand loyalty. Leopards Courier Services (Pvt.) Ltd. Assistant Logistics Manager December 2010 - December 2012 (2 years 1 month) Lahore, Punjab, Pakistan Overseen logistics operations to proactively identify and resolve potential delivery delays, ensuring smooth supply chain management. Coordinated shift schedules to maintain optimal staff coverage and operational efficiency. Developed comprehensive emergency procedures for shipping and receiving Page 3 of 4 activities to enhance safety and preparedness. Continuously monitored deliveries to uphold productivity and streamline workflow. Education University of the Punjab Bachelor of Arts - BA · (2011) Page 4 of 4