Zohaib Hassan Khan

I’m Zohaib Hassan Khan, a customer service and sales expert with over 7 years of experience helping businesses deliver outstanding customer experiences, drive revenue, and build lasting client relationships. Currently, I serve as a Customer Support Specialist at Dorm Room Movers, where I assist students and families through phone, email, and chat—resolving their concerns efficiently and ensuring smooth, stress-free moves across the country.

Over the years, I’ve worked in a variety of roles that shaped me into a well-rounded professional—from managing logistics and after-sales service to leading sales teams and mentoring junior staff. My career began in logistics and evolved through retail, real estate, and tech-driven customer service, giving me a deep understanding of operations, cross-functional teamwork, and process optimization.

At the core of everything I do is customer-centricity. I believe every interaction is an opportunity to build trust, solve problems, and represent a brand with empathy and professionalism. I’m proud to have consistently maintained over 95% customer satisfaction scores and played key roles in improving team productivity, streamlining response processes, and mentoring peers to success.

I bring strong communication skills, a proactive mindset, and deep knowledge of tools like Zendesk, along with a Google Digital Marketing Certification that supports my ability to understand and meet customer needs in the digital landscape. I’m especially skilled at de-escalating issues, upselling services where appropriate, and turning negative experiences into positive outcomes.

What sets me apart is my ability to perform in high-pressure, remote environments with discipline, clarity, and consistency. I thrive in roles where I can take ownership, collaborate with others, and help both customers and team members achieve their goals.

Looking ahead, I’m excited to contribute to a team that values innovation, empathy, and continuous improvement. Whether through one-on-one support, video calls, or process design, I’m here to make every customer interaction count—and drive real impact for the business behind it.