Zita Abhulimen

ZITA ABHULIMEN SALE S AND CU STOMER SER VI CE REPRE SENTATIVE PROFESSIONAL SUMMARY CONTACT Abuja, Nigeria 900108 Mobile: -- EDUCATION 09/2017 - 08/2020 Associate Degree in Nursing: Nursing Science UBTH School of Nursing, Benin City, Edo State, Nigeria 09/2011 - 07/2017 High School Diplomat Sacred Heart High School, Benin City, Edo State, Nigeria Knowledgeable and dedicated customer service professional with extensive experience in sales and customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Dependable professional with experience providing administrative, organizational and customer service support in virtual environments. Proficient in MS Office, G Suite, Asana, Slack and other productivity tools. Possess strong communication and problem-solving skills with time management expertise to consistently meet objectives. SKILLS Sales expertise Complaint resolution CRM Account management Recordkeeping strengths Report preparation Professional telephone demeanor Outbound Sales Scripted calls Lead information capture Order fulfillment Stock management Social media knowledge Scheduling and calendar management 50 WPM typing speed WORK HISTORY February 2022 - March 2023 Customer Service Representative, Specialty Life Insurance, Ontario, Canada Promoted products and services using upselling and other sales strategies. Responded to customer calls swiftly to resolve issues and answer questions and requests for products, services, and company information. Built relationships with clients using active listening and issue resolution to provide excellent service. Scheduled fact-finding appointments and consultations to determine client needs and overall financial situations. Attended seminars, meetings and educational programs to stay abreast of evolving needs of insurance industry and client base. Managed over 300 customer calls per day, mix of warm and cold calls. Answered customer telephone calls promptly to avoid on-hold wait times. Recorded account information to open new customer accounts and updated account information to maintain customer records. Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions. October 2021 - March 2022 Virtual Assistant, TalentPop , Los Angeles, United States of America Managed electronic and paper filing systems by updating paperwork, maintaining documents, and accurately recording information. Entered supervisor's shopping list into Shopify and coordinated deliveries. Set up virtual Zoom meetings, Skype calls, and Google meet calls, invited guests and disseminated agendas across multiple time zones. Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions through Shopify and Zendesk. Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests, increasing sales by 10%. Managed phone and email correspondence and handled incoming and outgoing mail and faxes with Zendesk. Developed complex reports in Excel for cost reporting. Uploaded files for team use on Google Suite and SharePoint. Created and duplicated orders, and processed customer refunds, replacement and exchange requests through Shopify. April 2020 - August 2021 Sales Representative, Polaris Veterinary Consult, Asaba, Nigeria Developed and implemented strategically sound business plans and tactical strategies. Achieved top performance by strategically adapting to rapidly changing, competitive environment. Branded products through effective salesmanship and maintained long-term relationships with clients. Monitored weekly sales to write reports for senior leadership and streamline operational processes. Clarified customer requests, forwarded product information and answered questions to support sales operations and increase sales by 10%. Maintained sales tracking reports to support operational enhancements and implement corrective actions. Used consultative sales approach to understand and meet customer needs. Scheduled, updated and maintained product preparations and customer promotions. Documented customer interactions using SalesForce to capture data in processing system. May 2019 - February 2020 Customer Support Agent, FibreOne Broadband, Lagos, Nigeria Provided primary customer support to internal and external customers. Responded to customer requests for products, services and company information. Offered advice and assistance to customers, paying attention to special needs or wants. Increased sales by educating prospects on benefits of products and services in comparison to competitors. Managed over 70 customer calls per day. Increased sales by offering consultation on products and services and applying customer service and upselling techniques. Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness. Followed up with customers about resolved issues to maintain high standards of customer service. Educated customers about billing, payment processing and support policies and procedures. ADDITIONAL INFORMATION CRM Experience: Zendesk Gorgias Shopify Hubspot Dialer 2.0 ChaseData Salesforce IT Skills: Microsoft Suite Google suite Workforce Management Software: Hubstaff ActivTrak