Zita Abhulimen

I am a very knowledgeable and dedicated customer service professional with extensive experience in the sales and customer service industry. I am a solid team player, with a very outgoing, positive demeanor and proven skills in establishing rapport with clients. I am motivated to maintain customer satisfaction and contribute to the company's success. I am a dependable professional with experience in providing administrative, organizational, and customer service support in virtual environments. 

I have been working in the BPO industry for about 3 and a half years now, and I have worked on numerous campaigns, a few of them include Forom Shop where I worked as a virtual assistant, Gauge Telematics where I worked as a sales representative, Specialty life insurance as a customer service representative, Polaris veterinary consult as a sales representative, and a few more.

My most recent work experience was at Gauge Telematics, a telematics company based in Indianapolis, USA, that provides work order systems for on-road fleets and off-road equipment. I worked with the company for 14 months as a sales representative, and some of my roles there included prospecting and lead generation via Hubspot and Microsoft office suite, product knowledge and presentation, customer service and support via calls, emails, live chat, and sms, negotiation and closing deals, and market and competitor research. I predominantly made about 120 calls per day, doing my best to reach daily KPIs and quotas, bypassing gatekeepers with my professional communication skills and proper phone etiquette, in a bid to reach the target audience.

Before that, I worked remotely at Forom Shop, an eco-friendly furniture company based in California, USA. I worked there for a duration of 5 months as a virtual assistant. Some of my roles included handling incoming and outgoing customer and vendor emails via Zendesk, creating and duplicating orders, processing customer refunds, replacements, and exchange requests through Shopify, interacting with vendors and contractors, confirming inventory availability, tracking the shipment of customer orders and handling customer inquiries and complains via calls, emails, sms, live chat, and social media.

I am proficient in using various CRM tools such as Zendesk, Gorgias, Shopify, Hubspot, Salesforce, Zoho, Hubstaff, M Suite, and G Suite.

I am confident that my expertise in customer support and email communication and my administrative experience make me a strong and reliable candidate for a position at your company. Thank you so much for your time and consideration, do enjoy the rest of your day!