Zilpah Theuri

ZILPAH THEURI - ·-·-Nairobi ,Kenya VIRTUAL ASSISTANT | CUSTOMER SERVICE Customer Service and IT Support professional with 2+ years of experience in customer-facing roles, technical support, and data analysis. Currently working with Uber as a Data Analyst, verifying customersubmitted data and images to ensure security and compliance. Skilled in handling inquiries, problemsolving, and delivering high-quality service across digital platforms. Excited to contribute to a growing team while delivering world-class customer experiences in a remote setup. KEY COMPETENCIES Data Analysis Problem-Solving Communication Client Relations Technical Support Data Entry Sales & Merchandising Adaptability CRM and Support tools PROFESSIONAL EXPERIENCE Uber – Remote June 2024 – Sept 2025 Data Analyst (Security & Compliance) I focus on ensuring the accuracy and security of user-submitted data. This involves reviewing and validating photos and documents, identifying inconsistencies, and maintaining compliance with platform policies. I thrive in a fast-paced environment where precision and confidentiality are critical. Accomplishments: Verified customer photos and documents daily to detect fraud, errors, and risks. Flagged and escalated suspicious data to ensure user safety and regulatory compliance. Handled large volumes of information with consistent accuracy and speed. Supported process improvements to make data checks faster and more reliable. Nacico Sacco – Nairobi, Kenya Dec 2023 - April 2024 Customer Service Intern Ensure accuracy and security of user-submitted data by reviewing and verifying photos and documents. Support customer trust by identifying risks and escalating issues when necessary. Accomplishments: Assisted members with inquiries regarding savings, loans, and account transactions. Entered, updated, and verified customer information with accuracy. Provided personalized customer support, resolving issues promptly and professionally. Strengthened organizational efficiency by maintaining accurate digital and physical records. County Government of Kitui – Kitui, Kenya Sep 2022 - Jan 2023 Tech Support Attaché I supported the county government’s technology team with daily operations, troubleshooting staff issues, and assisting in data management. I helped maintain databases, contributed to data visualization for decision-making, and gained hands-on experience in technical problem-solving and teamwork.Supported troubleshooting of hardware, software, and database issues for county staff. Accomplishments: Assisted in the collection, entry, and analysis of data for reporting. Created simple data visualizations to support monitoring and decision-making. Worked with IT colleagues to streamline processes and improve response times. Jan 2022 - April 2022 Car & General – Mombasa, Kenya Sales & Merchandiser I drove sales of oils and spare parts through customer engagement, product demos, and inventory support. The role skilled me in simplifying technical products, addressing customer needs, and building loyalty. Accomplishments: Promoted and sold oils and spare parts, consistently meeting sales targets. Engaged with customers, explained product benefits, and provided after-sales support. Strengthened customer satisfaction by offering tailored product recommendations. EDUCATION Technical University of Mombasa Bachelor of Science in Information Technology 2024 ALX Virtual Assistant. Extensive Virtual Assistant Program 2025