Zilpah Theuri

As a dedicated Virtual Assistant and Customer Support Specialist, I bring a balanced mix of professionalism, adaptability, and initiative to every task. With a background in Information Technology and hands-on experience supporting operations and client communication, I excel at managing digital tools, organizing files, and providing top-tier administrative and customer support remotely.

Over the past few years, I’ve supported multiple teams and clients by streamlining document organization, tracking data accurately, and handling customer inquiries efficiently. I am highly skilled at using platforms like Google Workspace, Microsoft Office, Trello, Asana, and Slack for collaboration and workflow management. My attention to detail ensures that projects run smoothly and deadlines are consistently met.

In addition to administrative expertise, I’m passionate about creating seamless digital systems—whether it’s managing email inboxes, maintaining shared drives, or updating databases. I also take pride in building strong working relationships and offering empathetic, solution-oriented customer service. My calm, proactive nature helps me adapt quickly to new environments and manage multiple responsibilities at once.

Clients and colleagues describe me as organized, reliable, and resourceful. I take ownership of tasks from start to finish and aim to deliver results that exceed expectations. I thrive in remote environments where clear communication, accountability, and initiative matter most.

Looking ahead, I’m eager to bring value to teams that appreciate efficiency, trust, and a commitment to excellence. Whether it’s managing files, optimizing workflow processes, or providing warm, professional customer support, I’m ready to contribute meaningfully and help your business run more smoothly.