Zilpa Awuor

ZILPA ESTHER AWUOR Executive Assistant | Productivity & Administrative Support PROFESSIONAL SUMMARY Results-driven Executive & Productivity Assistant with 5+ years of experience supporting senior leaders in both banking and virtual environments. I excel at managing complex calendars, coordinating domestic and international travel, handling highly confidential information, and streamlining administrative processes. Proficient in Microsoft Office, Google Workspace, CRM systems (HubSpot, Zoho), and productivity tools (Asana, Trello, Notion), I am known for anticipating executive needs, keeping leaders organized, and enabling them to focus on strategic priorities. Passionate about creating efficiency, maintaining accuracy, and supporting teams in fast-paced, highimpact environments. CORE COMPETENCIES          Executive Calendar & Agenda Management Travel Planning & Coordination (Domestic & International) Confidential & Sensitive Information Handling Meeting & Event Planning (All-Hands, Off-Sites, Team Activities) Expense Reporting & Reconciliation Process Improvement & Operational Efficiency CRM Tools: HubSpot, Zoho | Task Management: Asana, Trello, Notion Microsoft Office Suite & Google Workspace Written & Verbal Communication (English C2, Kiswahili) PROFESSIONAL EXPERIENCE Virtual Assistant | 2025 – Present       Manage complex calendars, schedule meetings across multiple time zones, and ensure timely follow-up on action items. Coordinate domestic and international travel arrangements, including itineraries, accommodation, and logistics. Track key deliverables and deadlines, ensuring completion of tasks and escalation of overdue items. Handle sensitive client information with strict confidentiality and discretion. Support process improvements and workflow optimization using CRM and project management tools (HubSpot, Zoho, Asana, Trello, Notion). Prepare reports, presentations, and structured documentation to support executive decision-making. Customer Product Advisor | NCBA Bank PLC | Aug 2022 – Present     Managed client records and CRM pipelines, ensuring accuracy and compliance with KYC regulations. Coordinated client acquisition campaigns and market activations, exceeding monthly and quarterly targets. Maintained strict confidentiality of customer data while providing exceptional customer support. Tracked performance metrics and provided structured reports to leadership. Sales Representative | KCB Bank | Jan 2021 – Jul 2022     Onboarded high-value merchant clients, including accounts processing KES 10M+ monthly. Coordinated regional sales initiatives and provided detailed reporting to management. Built strong client relationships, improving retention and adoption rates. Recognized for top merchant onboarding performance. Volunteer Nutritionist | Ongata Rongai Sub-County Hospital | Sep 2020 – Dec 2020   Conducted nutritional assessments and created personalized plans for community members. Led educational sessions to promote healthy living and preventive care. EDUCATION    BSc. Food Science & Nutrition, JKUAT, Dec 2021 Virtual Assistant Certificate, ALX, Apr 2025 Ongoing Training: AI & Productivity Automation Tools, Google Cyber Security. AWARDS & RECOGNITION   NCBA Card Sales Champion – 2023 Top Merchant Onboarding Recognition – KCB Bank LANGUAGES   English – Proficient (C2) Kiswahili – Proficient REFEREES Available upon request