Zilpa Awuor

ZILPA ESTHER AWUOR LinkedIn: linkedin.com/in/zilpa-esther-awuor-8851a6234 | PROFESSIONAL SUMMARY I am a resourceful and detail-driven Virtual Assistant with a background in banking, customer support, and digital operations. Over the past three years, I have honed my ability to manage inboxes, calendars, and client relationships with precision while consistently exceeding targets in sales and service. I thrive on creating order out of complexity whether that’s streamlining communication, coordinating schedules, or conducting research that helps decision-making. Proficient in CRM systems (HubSpot, Zoho), Google Workspace, and project management tools (Asana, Trello), I bring both corporate discipline and virtual efficiency to the table. Fluent in English and Kiswahili, I am passionate about giving entrepreneurs back their time so they can focus on work only they can do. CORE COMPETENCIES           Inbox & Calendar Management Email Communication & Task Coordination Travel & Event Planning Research & Competitor Analysis Customer Relationship Management (CRM) Data Analysis & Reporting Microsoft Office Suite | Google Workspace Project Management Tools: Asana, Trello, Notion CRM Tools: HubSpot, Zoho Strong Written & Verbal Communication (English C2, Kiswahili) PROFESSIONAL EXPERIENCE Virtual Assistant |Part Time 2025 –present     Managed client inboxes, calendars, and tasks, ensuring seamless scheduling and follow-up. Conducted research and delivered structured reports, including competitor and market analysis. Edited and coordinated digital content for clients, leveraging tools such as CapCut and Audacity. Assisted with travel planning, logistics, and personal coordination for clients. Customer Product Advisor | NCBA Bank PLC Aug 2022 – Present      Consistently surpassed monthly and quarterly sales targets. Led client acquisition campaigns and coordinated market activations. Managed CRM pipelines and followed up on leads to conversion. Maintained up-to-date client records and ensured full KYC compliance. Delivered personalized customer support to retain and grow client portfolio. Sales Representative | KCB Bank Jan 2021 – Jul 2022        Onboarded and supported merchants, including a top-tier client processing KES 10M+ monthly transactions. Coordinated regional sales activations and provided performance reporting. Built and maintained strong merchant relationships, improving retention and adoption. Awarded Top Merchant Onboarding Recognition for outstanding contribution. Volunteer Nutritionist | Ongata Rongai Sub-County Hospital Sep 2020 – Dec 2020 Conducted nutritional assessments and created individualized meal plans. Educated community groups on healthy living and preventive care.  EDUCATION    BSc. Food Science and Nutrition – JKUAT, Dec 2021 Virtual Assistant Certificate – ALX, Apr 2025 CERTIFICATIONS & TRAINING Virtual Assistant Certification (2024) Ongoing training in AI & productivity automation tools Ongoing Training- Cyber Security AWARDS & RECOGNITION   NCBA Card Sales Champion – 2023 Top Merchant Onboarding – KCB Bank LANGUAGES English – Proficient (C2) Kiswahili – Proficient