Zilpa Awuor

ZILPA ESTHER AWUOR Nairobi, Kenya |- |- PROFESSIONAL SUMMARY Results-driven banking and customer service professional with 3+ years of experience in retail and digital banking, client relationship management, and sales strategy execution. Skilled in CRM systems, virtual support, and customer engagement. Recently certified as a Virtual Assistant, with strong abilities in task management, communication, and administrative support. Passionate about delivering tailored solutions and supporting business growth in dynamic environments. CORE SKILLS - Customer Relationship Management (CRM) - Sales & Client Onboarding - Administrative & Virtual Assistance - Communication & Interpersonal Skills - Calendar & Email Management - Data Analysis & Reporting - Microsoft Office Suite (Excel, Word, Outlook, PowerPoint) - Remote Team Collaboration - KYC & Regulatory Compliance PROFESSIONAL EXPERIENCE NCBA Bank PLC - Customer Product Advisor (Aug 2022 - Present) - Consistently surpassed monthly and quarterly sales targets. - Led client acquisition campaigns and coordinated market activations. - Managed CRM pipelines and followed up on leads to conversion. - Maintained up-to-date client records and ensured full KYC compliance. - Delivered personalized customer support to retain and grow client portfolios. KCB Bank - Sales Representative (Jan 2021 - Jul 2022) - Recruited and trained merchants for digital banking products. - Onboarded a top-tier merchant generating KES 10M+ in monthly transactions. - Led regional sales activations and reported performance metrics. - Fostered long-term merchant relationships and improved product adoption. Ongata Rongai Sub-County Hospital - Student Attache (Sep 2020 - Dec 2020) ZILPA ESTHER AWUOR Nairobi, Kenya |- |-- Conducted nutrition assessments and tailored diet plans. - Educated communities on healthy eating and disease prevention. EDUCATION - Bachelor of Science in Food Science and Nutrition - JKUAT (Dec 2021) - Virtual Assistant Certificate - ALX (Apr 2025) AWARDS & RECOGNITION - NCBA Card Sales Champion - 2023 - Top Merchant Onboarding - KCB Bank LANGUAGES - English - Proficient - Kiswahili - Proficient REFEREES Available upon request.