Zilpa Awuor

I’m a dedicated professional with over three years of experience successfully blending customer service, sales support, and virtual assistance. I thrive on building strong relationships, understanding client needs, and creating solutions that drive both customer satisfaction and business growth.

During my time at NCBA Bank PLC as a Customer Product Advisor, I consistently surpassed sales targets through proactive client acquisition, detailed market activations, and strong follow-ups. Managing CRM pipelines allowed me to convert leads effectively while keeping client records accurate and compliant with KYC requirements. My personalized support approach not only earned customer trust but also contributed to improved retention and portfolio expansion — a true reflection of my commitment to putting the customer first.

Previously at KCB Bank, I focused on expanding digital banking adoption. I successfully recruited and trained merchants, including onboarding a top-tier merchant generating over KES 10 million in monthly transactions. My leadership in regional sales activations and performance reporting strengthened my skills in strategic thinking, persuasive communication, and building lasting partnerships.

To complement my sales and service background, I hold a Virtual Assistant Certificate that has further equipped me with essential remote support skills. I am proficient in tools such as Asana and Trello for project management, Slack and Microsoft Teams for team communication, and Google Workspace (Docs, Sheets, Calendar, Drive) for efficient document handling and scheduling. I also manage email and inbox tasks using Gmail and Outlook, and confidently maintain organized pipelines in CRM systems like HubSpot and Zoho.

My strong organizational skills, attention to detail, and ability to multitask ensure smooth daily operations whether in a sales-driven environment or providing virtual support.

Overall, I bring a well-rounded mix of customer engagement, strategic sales support, and advanced administrative skills. I am passionate about helping businesses grow while ensuring every client feels heard and valued — delivering tailored solutions and support that make a measurable impact.