Zillah Wobo

Hi, I’m Zillah Wobo. Contact Information ✉️-📞 - 📍Port harcourt, Rivers state, Nigeria Career Summary I am a Certified customer success specialist, Human resource manager, a trained Business analyst and Project manager. Over 2 years, I have functioned in roles which have brought me within the scope of human interaction, be it with customers or employees As a customer success specialist, asides buying into the emotions of customers with quality interactions, I make sure to keep their minds fixed on the value of the product or service the organization offers, using personalized customer engagements, I ensure customer loyalty and retention Getting clients to see products and services in a whole new perspective where value is amplified is the core of my job as a customer success specialist, and this I have achieved with pride and utmost devotion. As a human resource manager, I ensure a productive work environment for employees. I create, implement and enforce policies that govern employee activities within the organization for fair treatment, productivity and efficiency Career Goals Increase revenue and drive organizational success Build a formidable community of loyal dedicated employees and clients also. Continuous growth and improvement. Key Strengths Familiarity wit internal organizational processes and external customer relationships Ability to balance business objectives and customer expectations Effective communication and stakeholder management Leadership and collaboration. Work Experience Human Resource Manager/Operations Manager - June 2023 - May 2024 The Haircourt Recruit, Interview and hire new employees Develop initiatives to boost employee morale Ensure effective communication across departments Analyze customer needs, market trends and competitor activity Conduct onboarding and training of new hires Organize performance evaluations Participate in executive business reviews Develop contingency plan for unexpected events Customer relations Officer/Administrative Assistant - Feb 2022 - May 2023 The Haircourt Coordinate and facilitate executive business reviews with key stakeholders Prepare administrative reports Build strong bonds with customers Provide comprehensive product/service training and support to customers Provide administrative support to executive team members Conduct strategic engagements with with customers to build long lasting bonds Gather customer feedback Maintain confidential and sensitive information Education University Of Portharcourt Bsc, Political and Administrative Studies Technical Expertise CRM: Zendesk Task Management: Jira, Asana, Trello Communication: Slack Presentation: Google Slides, Microsoft PowerPoint Tutorials & training materials: Loom Conferencing: Zoom, Google Meet Scheduling: Calendly Soft skills Discretion and confidentiality, Clear communication and feedback, Maximizing relationships, Stakeholder engagements, Team leadership, Emotional regulation, Self Awareness, Customer advocacy, Adaptability, Task delegation, Resourcefulness, Cultural sensitivity, Active listening. Certifications IT Business Analysis - Heels and Tech Problem Solving And Decision Making - Google Foundations Of Project Management - Google IT Support - Ace Africa Customer success specialist - CustomersuccessU