Zieki Roberts

Zieki Roberts- /-Education 2024 Cyber Security L3: • • • • • • Understanding cyber security principles Threat intelligence Testing vulnerabilities and controls Incident response Legislation and ethical conduct Professional skills and behaviours 2024 Windfarm Operations GWO: • Manual Handling & working at heights • Advanced Rescue Training (ART) • Basic Technical Training (BTT) • Fire Awareness Enhanced First Aid • COHE Training University of Hertfordshire BSc (Hons) Computer Science [1.1] 2012 Additional Training • • • • Information Governance/ GDPR: Patient Confidentiality, Password Management, Secure Transfer of Data. The Love doctor: Learning how to listen and communicate with others Anti-money laundering Technical Library Applications: MS Office suite, Visio, Sage Pay, Jenkins, postman, Splunk Salesforce, Zen Desk, on time Jira, Adobe suite Operating Systems: Mac, Windows 98- 10, Ubuntu, IOS, Android Employment History Technical Support/Archive Specialist, Global Relay, London 05/ 2022- 11 /2024 • WhatsApp archiving and customer onboarding • Managing users and internal unified communications, archiving request via salesforce • Creating user guides and technical documentation. • Approving and advising on new UX designs for the what’s app and number management • Managing the flow and distribution of cases • Training and advising new members of staff • Creating archive routes, rules, destination • Managing my calendar with internal and customer meetings Working with the development team to resolve bugs Young People Support Worker, Anytime Care, Brighton 07/2019 - 11/ 2021 • Understanding Care Needs • Providing Practical Support • Partnering with Other Professionals • Delivering Person-Centered Care • Supporting Personal Development • Encouraging Health and Well-being • Safety and Risk Management • Supporting Social and Community Engagement • Promoting Financial Independence • Ensuring Confidentiality and Compliance Senior Support Agent, 8x8 Inc, London 03/ 2014 – 6/ 2018 • Managing users and internal unified communications • Creating user guides and technical documentation. • Approving and advising on new UX designs • Managing the flow and distribution of cases • Training and advising new members of staff Wealth Management Facilitator, UBS 11/ 2021 – 05/ 2022 • Coordinated global maintenance of wealth management servers and managed deployment of service maintenance technicians. Online Returns Coordinator, Clipper Logistics 01/2019 - 07/2019 • Organized online returns for high-fashion brands. Outpatient Blood Test Administrator, North Middlesex Hospital 06/ 2018 – 01/2019 • Managed and scheduled blood test appointments, including walk-ins. Database Administrator, Barndoc Healthcare Ltd 2013 – 2014 • Created and organized patient appointments. Ecommerce Manager & PA, Lacron London Ltd 2012 - 2013 • Managed two online retail stores and performed PA duties for the CEO.