Zieki Roberts

A dynamic, multidisciplinary professional with a 1st Class BSc (Hons) in Computer Science and 16+ years of experience across ICT, healthcare, social care, SaaS, service desks, and eCommerce. Skilled at thriving in high-pressure, fast-paced environments, delivering exceptional results through a strategic, customer-first approach.

Known for maximising team potential, driving continuous service improvements, and quickly adapting to new technologies. Adept at troubleshooting, technical literacy, and process development, ensuring seamless operations across systems and applications.

Key Skills & Contributions

✔ Training & Leadership: Staff training, morale boosting, and rota management

✔ Customer Engagement: Corporate & enterprise customer retention, system/product demos

✔ Technical Expertise: Troubleshooting, software debugging, multiple number porting

✔ Process Optimization: Brainstorming, process development, MSO management

✔ Technical Tools: MS Office Suite, Visio, Sage Pay, Salesforce, Jira, Zen Desk, 8x8, Ubuntu, Windows, Mac

Certifications & Training

✅ Information Governance & GDPR: Patient confidentiality, password management, secure data transfer

✅ Anti-Money Laundering: Identifying and preventing financial crimes

✅ Effective Communication (The Love Doctor): Enhancing workplace and personal interactions