Ziah Frieda Manpatilan

Ziah Frieda Manpatilan CUSTOMER SERVICE EXPERT PROFILE EXPERIENCE A Rockstar Customer Service AI MEDIA EDITOR expert with years of experience ESPC -) resolving account and service concerns for customers. Knowledgeable of service delivery and proven multitasking abilities. Performed QA metrics, productivity and daily reviews adhering to transcription standards. Managed over 200 conversational scripts a day. Organization of files Catalunan Grande, Davao City - DOORDASH ORDERPLACER - CNM Solutions -) EDUCATION BACHELOR OF SCIENCE IN SOCIAL WORK University of Mindanao SKILLS Handled more than 250 calls within shift. Call/chat merchant, dashers and customers for order clarification. Reviewed completed orders for quality and accuracy. Process cancellation and refunds. AMAZON SELLER SUPPORT Concentrix -) Inbound/Outbound calls Transcription Quality Assurance Chat/Email Order Fulfillment Provided sellers with accurate information concerning platform policies, database issues and listing inaccuracies. Answered phone calls and supported urgent concerns, providing detailed support. Worked extensively with other departments utilizing resources to provide.