Ziad MOUADDINE
Technical Support Engineer
PROFILE
I am a dedicated Technical Support Engineer with 4 years in
providing technical assistance. I excel in diagnosing and resolving
complex technical issues, ensuring minimal downtime for clients.
With a strong commitment to customer satisfaction, I am a reliable
asset to any team.
CONTACT--
EXPERIENCES PROFESSIONNELLES
Sale, Morocco
Technical Support Engineer
Ziad MOUADDINE
Percall Group, Rabat | 04/2023 –12/2024
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LANGUAGES
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Arabic : Native language
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French : Fluent
Provided technical support for Windchill users as a PLM
solution and documented new technical issues and
solutions in a knowledge base.
Assisting users in migrating from Windchill to Windchill+,
and improving SaaS adoption.
Created and executed SQL queries to assist customers
with data retrieval
Ticketing systems: Salesforce and Jira.
English : Professional
Application Support Technician
SKILLS
Cegedim OutSourcing, Rabat | 05/2022 – 04/2023
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Technical Support
★ ★ ★ ★ ☆
SQL
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UML
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Pack Office
★ ★ ★ ★ ☆
Active Directory
★ ★ ★ ☆ ☆
Html/Css
★ ★ ★ ☆ ☆
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JAVA
★ ★ ★ ☆ ☆
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Ticketing System
★ ★ ★ ★ ☆
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Responding to customers over mail and phone, and
determining the cause of their issues.
Providing assistance to users of the Hospitalis portal, a
SaaS platform.
Ticketing systems: Zendesk and Ivanti.
IT HelpDesk Technician
Econcom, Rabat | 11/2020 – 05/2022
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Serving the customers seeking technical assistance over
the phone or email (front office)
Providing support to users of Allianz Assurances
applications, primarily SaaS platforms.
Ticketing system: Servicenow
EDUCATION
HOBBIES
GAMING
FOOTBALL
| CAMPING
2022 – 2025
Rabat, Maroc
Master Degree (M2) : Intelligent Processing Systems
Mohammed V University
2019 - 2020
Sale, Maroc
Bachelor’s degree: Mobile Application Engineering
The Higher school of technology
2017 - 2019
Sale, Maroc
University Degree of Technology: Software Engineering
The Higher school of technology
2016 - 2017
Sale, Maroc
Baccalaureate in Physics and Chemistry
High School Abderrahim Bouadbid
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