Ziad Mouaddine

I am Ziad Mouaddine, a passionate and dedicated Technical Support Engineer with over 4 years of hands-on experience in providing efficient and customer-focused IT solutions. Based in Salé, Morocco, I have developed a strong technical foundation complemented by excellent communication and problem-solving skills.

Throughout my professional journey, I have worked with leading companies such as Percall Group, Cegedim Outsourcing, and Econocom, where I provided support for SaaS platforms, PLM tools like Windchill, and internal applications in sectors ranging from insurance to healthcare. My day-to-day responsibilities have included diagnosing complex technical issues, supporting system migrations (including transitions to cloud solutions like Windchill+), and ensuring seamless user experiences through proactive incident resolution. I am also well-versed in ticketing systems including Salesforce, Jira, Zendesk, Ivanti, and Servicenow.

Technically, I bring a working knowledge of SQL, HTML/CSS, Java, and UML, which allows me to understand and troubleshoot software behavior beyond surface-level errors. I’m comfortable navigating systems such as Active Directory and managing Microsoft Office tools, making me adaptable to diverse IT environments.

My academic path reflects my drive for continuous learning. I am currently pursuing a Master’s Degree in Intelligent Processing Systems at Mohammed V University in Rabat. I also hold a Bachelor’s in Mobile Application Engineering and a University Degree in Software Engineering. These academic credentials have not only deepened my theoretical knowledge but have also sharpened my analytical and development skills, which I apply daily in support environments.

Fluent in French and English, with Arabic as my native language, I am confident in assisting international clients and collaborating across multicultural teams. My ability to remain calm under pressure, paired with a deep sense of responsibility toward user satisfaction, makes me a reliable contributor to any technical team.

In addition to my technical life, I enjoy gaming, football, and camping—activities that keep me energized and focused. I believe in the value of balance, resilience, and continuous growth, both professionally and personally.

As I look ahead, I am excited to further specialize in cloud-based technologies and advanced support systems, aiming to contribute to innovative solutions that enhance digital user experiences worldwide.