Zia Coramil Atienza

- atienzaziacoramil02@gmail. com 284, Sto. Cristo, San Jose Batangas ZIA CORAMIL ATIENZA PROFESSIONAL EXPERIENCE Customer service professional with focus on building strong client relationships and delivering tailored solutions. Experienced in handling inquiries, resolving issues, and providing product information to ensure customer satisfaction. Adaptable and able to manage multiple tasks in fast-paced environments. WORK EXPERIENCE SKILLS Medical claims submission Medical Billing Representative April 2024 - June 2025 Accurate data entry Reviewing EOBs with patients to explain how a claim was processed, Billing software handling what was covered, and why certain charges may be denied or International Coding of Diseases adjusted Clarifying terms such as deductible, copay, coinsurance, and out-ofpocket maximum HIPAA compliance Investigating discrepancies in claims and coordinating with the billing Customer relationship and claims departments management Updating patient insurance information, such as new policy numbers, Technical troubleshooting employer plan changes, or coordination of benefits (COB). Mobile device setup Time management Multitasking efficiency LANGUAGES Assisting patients with submitting corrected insurance info or reprocessing denied claims Ensuring compliance with HIPAA when discussing personal health, billing, and information. Healthcare Representative May 2023 - February 2024 English Filipino Answering calls from members about their medical coverage Helping customers find in-network doctors or facilities Explaining what’s covered under specific plans Assisting with the submission or correction of insurance claims Escalating complex issues to supervisors or claims adjusters Skills Required: Strong knowledge of healthcare plans and terminology Communication and empathy Problem-solving and attention to detail Familiarity with HIPAA regulations Customer Service Representative February 2022 - March 2023 Coordinating with warehouse and transportation teams to ensure timely deliveries Tracking shipments and providing real-time updates to customers Resolving issues like delayed shipments, incorrect deliveries, or damaged goods Processing return requests and initiating claims for lost or damaged items Using logistics software to monitor orders and inventory across distribution centers Skills Required: Knowledge of supply chain and transportation processes Strong problem-solving and multitasking abilities Proficiency in logistics platforms (SAP, Oracle SCM, WMS, TMS) Effective communication with both internal teams and external clients Attention to detail in documentation, especially for international shipments (customs, freight) Technical Support Representative February 2020 - December 2021 Troubleshooting issues such as frozen screens, failed updates, poor battery performance, and app crashes Assisting with mobile network connectivity issues ( dropped calls, no signal, slow data) Helping customers configure APN settings, reset devices, or perform software updates Guiding users through device setup, data transfer, and backup/restore processes Escalating hardware issues for in-store repair or warranty replacement Skills Required: In-depth knowledge of Android and iOS operating systems Familiarity with troubleshooting tools and processes for major phone brands Patience and strong communication skills for explaining technical steps in plain language Use of remote support software or guided troubleshooting scripts Understanding of mobile network technology (LTE, 5G, Wi-Fi calling) Customer Support Representative - Responding promptly to customer inquiries via email, chat, or phone - Resolving product, order, shipping, and return issues efficiently - Handling complaints professionally to maintain customer satisfaction - Managing high-volume customer interactions with accuracy and empathy Platform Proficiency - Shopify: Managing product listings, orders, inventory, and refunds - Zendesk: Handling support tickets, live chat, and automated workflows