Zeeshan Khan

I'm an IT Helpdesk/Technical Support with 4 yr experience n the IT Field. I recently worked.

Throughout the years I acquire the skills below:

•Provide assistance to end-user users pertaining to PC technical problems, printers, mobile devices, and applications.

•Support and Configure local area networks, wireless

•Provided support in Microsoft Office tools

•Knowledgeable in ticketing system - ServiceNow, Connectwise, and ZenDesk

•Knowledgeable in Office O365 and Exchange Online Administration and Active Directory

•Knowledgeable in Alerts Monitoring - Network Monitoring, Server/Infrastructure, Telephony Monitoring

•Knowledgeable in Network monitoring tools - Solarwinds, Meraki Dashboard, Aruba

•Provision RSA Tokens for VPN/Remote access to end-user and provide assistance to VPN related issues.

•Knowledgeable in VPN Applications - Pulse Secure, Global Protect, and Windows VPN

•Knowledgeable in Remote Application - Teamviewer, Remote Desktop, and Bomgar.

•Troubleshoot, Diagnose, and Resolve technical hardware and software issues

•Coordinate incident, resolution, and service request completion to Resolver Team and Vendor.

•Maintain technical documentation and service catalog on installation, configuration, and problem troubleshooting

•Provide update/information to end-user regarding the status of their incidents or service request.

•Keeps the problem record updated in a timely manner and document known errors and resolution plans.