People & Performance manager with experience in Customer Relationship Management (CRM), Asset Management Operations, and Learning and Development. A creative thinker who works well with people to achieve organizational objectives. I have been fortunate to gain extensive experience in the Customer Services Industry where I managed large teams of up to 20 people, delivering tailored solutions within a diverse environment.
In 2017, I transitioned to working remotely. For the past 6 years, I have worked with several eCommerce stores and rental homes/shared spaces. I've worked with different fulfillment systems (Shopify, Magento, ShipStation, FishBowl, etc.), CRMs (ZenDesk, HelpScout, FreshDesk, etc.), rental marketplaces (Airbnb, VRBO, Booking.com, etc), and more.
With over 18 years of experience in customer service, I have developed a deep understanding of what it takes to provide exceptional customer experiences. Throughout my career, I have worked in various roles in customer support, supervision, and management, which has allowed me to develop a diverse skill set that encompasses everything from team management and process improvement to conflict resolution and customer loyalty.