Zeal Lenu Bright Feyii

ZEAL LENU BRIGHT-FEYII RIVERS STATE, NIGERIA-| www.linkedin.com/in/zeal-bright-feyii - PROFESSIONAL SUMMARY Highly skilled and organized Virtual Assistant with over two years of experience, providing topnotch administrative support to clients across various industries to optimize daily operations. I demonstrate proficiency in using a variety of digital tools such as microsoft office suite, google workspace, CRM platforms and other platforms to perform tasks efficiently. Recognized for excellent communication, problem-solving abilities and maintaining confidentiality. Adept at managing tasks such as scheduling, email management, data entry, customer services to streamline operations, enhance productivity and contribute to the organizations success. CORE SKILLS ● Administrative Support ● Calendar Management ● Email Management ● Appointment Scheduling ● Presentation creation ● Project management ● Lead Generation ● Data Entry and Documentation ● Social Media Management ● CRM Automations ● Customer Service and Client ● Google Suit, Google workspace Management (Doc, Sheet, Drive) ● Research WORK EXPERIENCE Virtual Support Assistant Digital Witch IT Academy | September 2022 - October 2024 ● Increased engagement in virtual events by 50% through detailed event planning and organization. ● Enhanced email response efficiency by 30% through effective prioritization and flagging of urgent messages. ● Improved scheduling accuracy and minimized conflicts by 50% by implementing proactive follow-up for meetings and training sessions. ● Streamlined feedback collection processes with customized Google Forms, achieving a 95% response rate from participants. ● Coordinated and booked all travel arrangements, achieving a 100% itinerary accuracy rate and reducing trip adjustment time by 20% through proactive planning and communication. Patient Service Representative University of Port Harcourt Teaching Hospital, Port Harcourt, Rivers State October 2021 – September 2022 ● Managed patient scheduling, achieving a 95% appointment confirmation rate and reducing rescheduling conflicts by 30% through effective coordination with providers and clinical staff. ● Performed clerical duties, including filing, faxing, and mailing, with 100% accuracy. ● Assisted with billing inquiries, directing patients to billing specialists as needed, which improved inquiry resolution time by 25%. ● Handled inbound calls, providing appointment availability details and resolving appointment related questions, leading to a 20% improvement in patient satisfaction. ● Ensured patient understanding of instructions for tests, treatments, and procedures, maintaining a 98% compliance rate. EDUCATIONAL QUALIFICATIONS Rivers State University, Port Harcourt, Rivers State 1st September 2018 – December 2022 Bachelor Of Medical Laboratory Science, Medical Microbiology Option. University of Port Harcourt, Rivers State, Nigeria 1st September 2007 — December 2012 Bachelor Of Technology In Science Laboratory Technology, Microbiology Option. OTHER QUALIFICATIONS Digital Witch Support Community ● Certificate in On-demand IT Skills PROFESSIONAL AFFILIATION ● Licensed Medical Laboratory Scientist (Medical Laboratory Science Council Of Nigeria). ● Licensed Laboratory Technologist ( Nigeria Institute Of Science Laboratory Technology). ● Registered Environmental Professional (National Registry Of Environmental Professionals).