Zeal Lenu Bright Feyii

I am a dedicated professional with a strong foundation in healthcare support, I specialize in assisting medical professionals and organizations by handling administrative tasks, providing responsive customer support, and driving growth through strategic lead generation. My diverse experience includes roles as a Medical Virtual Assistant, Executive Asisstant, Lead Generation, and in customer support, where I focus on creating seamless client experiences.

As a Medical Virtual assistant, I manage patient records, schedule appointments to handle insurance and billing inquiries, maintain accurate and up-to-date patient records, reduced appointment scheduling time by 20% and Improved insurance claim processing time by 15%. I provide administrative support to healthcare professionals

and contribute to a positive patient experience

As an Executive Administrative Assistant, I am adept at managing calendars, coordinating travel, preparing reports, scheduling meetings efficiently, and prepare comprehensive reports and presentations. Handle a variety of administrative tasks, such as filing, reduced executive meeting time by 20%, increased meeting efficiency by 15%, and performed essential tasks that enabled executives to stay organized and productive.

As a Customer Support Specialist, I Provide top-notch support with empathy, professionalism, and efficiency to ensure a positive experience and build client loyalty, increased Customer Satisfaction (CSAT) score by 15% and reduced Average Handling Time (AHT) by 20%.

As a Lead Generator Expert, I am Skilled in prospect research and outreach to identify new clients, build and maintain strong relationships with prospects and clients, qualify leads and pass them to the sales team, track and analyze lead generation metrics to optimize performance. I Generated 50 qualified leads per month and increased sales pipeline by 20%.

I am passionate about being the bridge between clients and organizations, ensuring productive workflow for every team I work with.

If you want to enhance productivity, optimize patient or client engagement or drive growth. Let's connect.