Zea Mae Fortunato

PROFESSIONAL CAREER Customer Service Representative Concentrix | October 2020 - July 2022 - Phones, Email and Chat Support - Handled an international accounts - Dealt with and resolved several customer service issues Medical Assistant ZEA MAE FORTUNATO St. Camillus Clinic | November 2016 - August 2018 CUSTOMER SERVICE SPECIALIST VOICE AND NON-VOICE - Handled appointment setting and assisted clients daily. - Dealt with patient interviews and gathering medical history. EXECUTIVE PROFILE EDUCATION HISTORY TERTIARY: I am a customer service representative with a broad experience in handling an international account. I deal with complex issues efficiently. CAREER OBJECTIVES To pursue a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company. A highly-organized and hard-working individual looking for a responsible position to gain practical experience. To make use of my interpersonal skills to achieve goals of a company that Class of 2019 | Bachelor of Medical Laboratory Science - Saint Louis University -A.Y- Baguio, City - Virgen Milagrosa University Foundation -A.Y- San Carlos City, Pangasinan SECONDARY: Class of 2013 | Consistent Honor Student - Umingan Central National High School - A.Y- Poblacion West, Umingan, Pangasinan focuses on customer satisfaction and customer experience. CUSTOMER SERVICE SKILLS GET IN TOUCH! Mobile: - Email:- Address: 512 PAcdal Baguio City, Benguet 2600 -Clear Phone, Email and Live Chat Communication -Situation Evaluation and Attentiveness -Ability to Empathize -Good Persuasion -Time Management, Adaptability and Flexibility -Self-control and Patience