Zarah Loris Mendez

Zarah Loris Mendez VIRTUAL ASSISTANT EXECUTIVE SUMMARY A versatile professional with extensive experience in content creation, social media management, customer support, and administrative tasks. Proficient in delivering high-quality service, managing remote office procedures, and handling customer interactions effectively. Adept at meeting deadlines and utilizing advanced research skills to produce compelling content and manage social media SCHOOLS ATTENDED POLYTECHNIC UNIVERSITY OF THE PHILIPPINES Broadcasting | 2020 - 2024 Knowledge in media production. Have studied new media technologies and social media strategies. LA VERDAD CHRISTIAN COLLEGE Mass Communication | 2013 - 2015 Acquired fundamentals of advertising, including campaign creation, media planning, and consumer behavior analysis Techniques for writing across various media platforms including digital content strategies. CONTACT ME AT:-- zarahloris.mendez zarah loris mendez Caloocan City, Metro Manila Philippines, 9200 SKILLS AND EXPERTISE Calendar & Meeting Scheduling Research, Data Collection and Data Entry Content Creation SMM (scheduling posts) Customer Support Google Suite: Drive, Docs, Sheets, Forms, Mail, Calendar, Slides MS Office (Word, Excel, PowerPoint, Outlook) Other administrative support. WORK EXPERIENCES ADMIN ASSISTANT PRQ Exteriors June 2024 - August 2024 Collected and analyzed daily projections and actuals from sales representatives, ensuring accuracy and completeness of data, and using advanced Excel skills to generate detailed reports. Researched and coordinated with city/county building departments to obtain roofing permits, demonstrating strong research abilities and ensuring regulatory compliance with all collected data. Sorted and uploaded roofing permits into company systems, ensuring accurate organization and maintaining detailed records to support efficient project management. Drafted and sent requests for estimates to subcontractors, communicating project details clearly and ensuring prompt responses for seamless project execution. Processed and forwarded invoices to the billing department, ensuring proper documentation and accurate tracking to support financial operations. Handled HOA takeover requests, efficiently managing documents and communication to ensure timely and accurate completion of the process. QUALITY CONTROL SPECIALIST FBC Home Insurance March 2022 - May 2024 Facilitated policy application submissions, ensuring accuracy and completeness of all required documentation. Conducted thorough payment verifications to ensure compliance with company policies and regulatory requirements. Diligently reviewed carrier documents for accuracy and completeness, identifying and resolving discrepancies as needed. Communicated with other team members based in the US to coordinate workflow, address issues, and ensure alignment with company objectives. Managed the commission log for agents, accurately recording and tracking commissions earned on policies sold. Maintained accurate records and documentation of quality control activities, ensuring compliance with internal policies and regulatory requirements. VIRTUAL ASSISTANT Mystery Recapped YouTube Channel August 2021 - January 2022 Conducting thorough research on trending movies and shows, identifying relevant topics and content ideas for video creation. Writing engaging scripts for video content, ensuring a compelling narrative that captivates the audience and aligns with the channel's brand. Editing and enhancing video footage to maintain high production quality, including adding visual effects, graphics, and sound elements as needed. Writing video titles, descriptions, and tags for improved visibility and search rankings. Monitoring audience feedback and analytics data to identify trends, preferences, and areas for improvement in content strategy. Assisting with scheduling, publishing video content Staying updated on industry trends, algorithm changes, and best practices to continually refine content strategy and drive channel growth. CHARACTER GENERATOR OPERATOR/ASSISTANT WRITER BMPI-UNTV June 2017 - December 2023 Manage on-screen graphics effectively, ensuring they enhance the visual presentation of content and adhere to branding guidelines. Write news scripts with precision and clarity, conveying information in a compelling and concise manner. Ensure accuracy by meticulously checking spellings, grammar, and factual information in scripts and on-screen graphics. Verify information from multiple sources to maintain journalistic integrity and uphold the company's reputation for reliability. Collaborate closely with producers, editors, and other team members to maintain consistency in style and tone across all content. Adapt quickly to changing priorities and deadlines, demonstrating flexibility and a proactive approach to problem-solving. Stay updated on industry trends and best practices to continually enhance the quality and effectiveness of content production. WORK EXPERIENCES ESL ONLINE TEACHER BIBO Global Opportunity March 2017 - December 2020 Conducting dynamic and interactive English language lessons using a variety of teaching methods, including conversation practice, grammar exercises, and vocabulary building activities. Creating customized lesson plans and materials to suit the learning styles and proficiency levels of individual students. Providing constructive feedback and guidance to students to help them improve their language skills and confidence. Assessing student progress through regular quizzes, tests, and assignments, and adjusting lesson plans accordingly. Encouraging active participation and fostering a supportive learning environment where students feel motivated and empowered to succeed. Utilizing online teaching platforms and tools effectively to facilitate seamless communication and interaction with students. OFFICE STAFF Lazada Philippines January 2017 - March 2017 Writing compelling product descriptions and promotional copy that highlight the features, benefits, and unique selling points of our products, persuading customers to make purchases. Editing and enhancing images for advertisements, ensuring that each image is visually appealing, high-quality, and optimized for various digital platforms. Utilizing photo editing software and graphic design tools to retouch images, adjust colors, and add visual elements that enhance the overall aesthetics and effectiveness of our advertising campaigns. Staying informed about emerging trends and technologies in ecommerce marketing, proactively suggesting innovative ideas and strategies to drive brand awareness and sales growth. CUSTOMER SERVICE REPRESENTATIVE EGS, An Alorica Company December 2015 - December 2016 Responded to phone bill inquiries with clear and prompt solutions. Provided basic troubleshooting support for phone-related issues. Assisted customers with service activation and plan upgrades. Handled billing disputes and processed adjustments as needed. Guided customers through technical support steps for device setup and network connectivity. Managed customer accounts, ensuring accurate and up-to-date information. Resolved customer complaints with a focus on first-call resolution and customer satisfaction. Educated customers on the features and benefits of new products and services. Coordinated with internal departments to expedite customer requests and resolve complex issues. Maintained detailed and accurate records of customer interactions and transactions. VIRTUAL ASSISTANT CERTIFIED TRAINING SOCIAL MEDIA MANAGEMENT: Developed proficiency in social media management strategies, including content creation, scheduling, engagement, and analytics assessment. GRAPHIC AND VIDEO CREATION USING CANVA: Acquired skills in graphic and video design using Canva, including creating visually appealing content for various platforms and purposes. DATA ENTRY: Demonstrated expertise in accurate and efficient data entry techniques, ensuring the integrity and organization of information. PROJECT MANAGEMENT: Learned project management principles and techniques, including task organization, timeline management, and coordination with team members. CALENDAR MANAGEMENT: Mastered calendar management practices, including scheduling appointments, coordinating meetings, and organizing events to optimize time efficiency.