Zarah Bacoto

Zarah Bacoto Location: Manila, Philippines 📧-· 🌐 LinkedIn · 📞 - OBJECTIVE Detail-oriented and resourceful Virtual Assistant with over 21 years of extensive corporate background with proven strengths in administrative support, client communication, and customer service. Skilled in managing calendars, emails, reports, and client communications, while also offering expertise in social media management, AI automation, and content coordination. Adept at streamlining workflows, supporting executives, and delivering high-quality administrative solutions. Seeking to provide reliable virtual assistance to support business growth and operational efficiency. CORE COMPETENCIES • • • • • • • • Calendar & Email Management Client Communication & Support Data Entry & Reporting Document Preparation & File Management Project Coordination & Task Tracking Social Media Support & Scheduling AI Automation & Workflow Optimization Executive-Level Administrative Assistance TECHNICAL SKILLS • • • • Productivity Tools: Microsoft Office (Word, Excel, Outlook, PowerPoint), Google Workspace, Notion, Trello, Slack, Zoom, MS Teams Social Media Tools: Canva, Buffer, Metricool, Meta Business Suite, Hootsuite AI & Automation: ChatGPT, Deepseek, Make.com Integrations Content Tools: CapCut, Filmora, WordPress, Mailchimp, ManyChat CERTIFICATIONS & TRAINING • • • • AI Mastermind Workshop (Outskill): Prompt engineering, AI workflows, automation with Make.com, generative content VA Bar Academy: Training in Virtual Assistance, Social Media Management, Executive Assistance, Lead Generation, Email Marketing, LinkedIn Optimization Lean Six Sigma White Belt Certification IELTS British Council – Band Score: 7 PROFESSIONAL EXPERIENCE Virtual Assistant (Admin & Social Media Support) Remote (Client – California, USA) · July 2025 – Present • • • • Provide executive-level support through calendar and inbox management. Draft, proofread, and organize documents, ensuring accuracy and timely delivery. Coordinate with clients via email and chat, maintaining professional communication. Design and schedule social media content using Canva and Buffer, supporting brand visibility. Independent Distributor & Content Coordinator Herbalife International Philippines Inc. · Dec 2011 – Present • • • • Manage client onboarding, scheduling, and reporting for international distributors. Handle email and chat communications, improving customer engagement and retention. Produce and schedule branded content, achieving consistent monthly client leads. Support online events and coaching calls, ensuring seamless client experiences. Senior Specialist (Chat Support) TDCX PH Inc., Ortigas · May 2024 – Feb 2025 • • • Delivered VIP-level support with a 97% CSAT rating. Handled escalations and optimized chat workflows, reducing resolution times by 18%. Maintained detailed records of interactions to support internal reporting. Process Executive (Voice Support) Cognizant Technology Solutions PH Inc., Pasig · Nov 2020 – Mar 2021 • • Handled sensitive customer inquiries with professionalism and accuracy. Improved first-call resolution through streamlined verification processes. Customer Service Consultant Fukai Environmental Pte Ltd, Singapore · Dec 2011 – Jun 2012 • Managed POS system, invoicing, and client records for improved operational tracking. Cash & Inventory Officer / Branch Officer Smart Communications Inc., Makati · Jul 2000 – Nov 2011 • • Oversaw branch operations including scheduling, audits, reporting, and staff supervision. Implemented process improvements, ensuring compliance and efficiency. KEY ACHIEVEMENTS • • • • Provided seamless executive assistance, improving productivity and task management for international clients. Generated consistent client leads and increased retention through organized communication and content scheduling. Achieved top-tier customer satisfaction ratings in both chat and voice support roles. Leveraged AI training to automate workflows, saving time and improving efficiency for content and admin tasks. EDUCATION University of Santo Tomas – AB Communication Arts · 1996 – 2000