Zaphyr Zur T. Pomicpic
Blk 5 Lot 28, Biaong St., Emmiville Subd.,
Brgy. Sasa, Davao City
Mobile No.: -
Email:-
Personal Summary
An individual that is confident and self-motivated with an exceptional multi-tasking capability and able to work in a target-driven and busy environment. Resourceful and can work equally well alone or as part of a team. Have natural leadership skills that can guide, spearhead discussions and meetings. Can communicate efficiently with people from diverse backgrounds and can be an asset to a company who values loyalty, integrity, respect and responsibility. Eager to undergo any challenges within a motivated company where I will be able to continue to harness and develop my abilities.
Qualifications
► Excellent verbal and writing skills in the English language
► Knowledgeable and skilled with Microsoft Office Application (MS Words, MS Excel and MS PowerPoint) and Communication Softwares/Applications (eg. Skype, IM, YM, etc.) and well oriented with Salesforce, Oracle and CRM tools etc.
► College Degree Holder
► Above-average typing speed/skill
Personal Data
Age: 26 Years Old
Sex: Male
Status: Single
Religion: Roman Catholic
Nationality: Filipino
Height: 5’6”
Weight: 125 lbs.
Citizenship: Filipino
Birthday: September 1, 1990
Education
College
Jose Maria College – Davao City (2006 – 2010)
Graduate of Bachelor of Arts in Mass Communication
High School
Jose Maria College – Davao City (2002 – 2006)
Achievement/s: Student Supreme Government – President (2004 – 2005)
Graduated as With Honors
Elementary
Buhangin Central Elementary School – Davao City (1996 – 2002)
Achievement/s: Student Body Organization – President (2004 – 2005)
Graduated as 1st Honorable Mention
Work Experiences
Friend of Irony – Upland, California(Part-Time)
Oct 12, 2016 – Dec 30,2016
Position: Customer Care Associate - VA
Role:All around sales and customer service
My job was to reply to messages and comments on a Facebook Fan page (business account), with regard to their inquiries about an order they placed on our website, queries about our products and convincing them to buy it and gathering customer suggestions of a ring design they want us to produce. I also make calls via Skype to customers who have an abandoned cart and assist them in completing it by either taking their order over the phone using Shopify and as such.
EXL Service Philippines – Cebu City
July 14, 2015 – January 8, 2016
Position: Sales Account Executive
Role:Logistics Solutions Expert
My task covers qualifying leads that include earning new companies to use our service as well as convincing and getting back those existing clients who have stopped using our services by tailor fitting a special deal for them per their logistics needs.
Stream Global Services – Cebu City
September 18, 2013 – May 28 2015
Positioin: Technical Support Representative II
Role:Payroll Specialist (US Taxation)
My tasks include answering and projecting a proficient company image when it comes to payroll through phone and email interaction with new and existing clients. Main duties include answering client queries about support fees and software add on prices, giving assistance with regard to setting up payroll for new clients, doing journal entries, direct deposit for payroll, printing checks, paying taxes and liabilities and filing quarterly and annual returns (941, 940, W2, state forms, etc.). Tax payments and form filings with assistance from the software itself or from the Federal and/or State websites.
Eperformax Contact Centers – Cebu City
August – October 2012– Aug 2013
Position: Subject Matter Expert
Role:Buy and Sell Mediator
I handle 70% supervisory calls and 30% regular Inbound calls. My tasks include answering customer questions about product deliveries and returns, seller rating and buyer feedback discrepancies, giving assistance about creating a seller or buyer account. I take escalations calls from customers wanting to give a KUDOS to an agent that assisted them and irate callers who just want to be assisted by a supervisor.
Aegis People Support – Cebu City
Jan 2011 – July 2012
Position: Customer Service Representative
Role:Fraud determiner
With this job, my task includes determining fraud callers and unauthorized charges on the client’s credit card. My work also covers answering client questions regarding an unauthorized or fraud transactions, stopping determined fraud and unauthorized use of their credit card, getting new credit card numbers for compromised accounts and giving instructions regarding reporting a person involved with fraud against their account to the police department.
Convergys – Cebu City
May 2010 – January 2011
Position: Technical Support Representative II
Role:Internet/Cable/Phone/Email Support
I was assigned as a Technical Support Representative Tier II with Time Warner Cable. As an escalation support agent, I handled the complex processes in setting up a Home Network, making sure that every corner inside the house has a working wired and WIFI Internet access and all TV sets and phones are properly working.
Concentrix – Davao City
November 2008 – April 2010
Position: Technical Support Representative
Role:Internet/Cable/Phone/Email Support
I was studying and at the same time working during my employment with this company. I was assigned as a Technical Support Representative with Cisco by Linksys. My job includes answering customer questions about product features and upgrades, installation fees and support coverage. I also assist in setting up a client’s Home Network from the MODEM to their routers and access points going to all devices and equipment that needs Internet access.
Character References
Ms. Stacy Fontanilla(Head of Customer Service-VA)
Company: Friends of Irony
Mobile No.:-/-
Email:-
Mr. Huff Catulay(Team Leader)
Company: EXL Service Philippines
Mobile No:-/-/-
Mr. Denmark Ubas(SME)
Company: Stream Global Services (Convergys Philippines)
Mobile No.:-
Email:--
Ms. Jospehine Benida(Supervisor)
Company: Stream Global Services (Convergys Philippines)
Mobile No.:-
Email:-
Mr. Alistair Yu(Coworker)
Company: Stream Global Services (Convergys Philippines)
Mobile No.:-
Email:---
Ms. Nelita Ylaya(Supervisor)
Company: Eperformax Contact Centers & BPO
Mobile No.:-
Email:-
Mr. Jaden Ledesma(Team Leader)
Company: Aegis People Support
Mobile No.:-
Email:--
Mr. Jason Hong Chan(Supervisor)
Company: Convergys Philippines
Mobile No.:-
Email:-
Mr. Rhoy-Virgil Jumunong
Company: Concentrix
Mobile No.:-
