Zaphyr Zur Pomicpic

A former customer service representative with EBAY-NA. I handle 70% supervisory calls and 30% regular Inbound calls. My tasks include answering customer questions about product deliveries and returns, seller rating and buyer feedback discrepancies, giving assistance about creating a seller or buyer account. I take escalations calls from customers wanting to give a KUDOS to an agent that assisted them and irate callers who just want to be assisted by a supervisor. A former outsourced agent specializing in US Payroll and Taxation. Filing Tax returns(941/940, W2/W3, State forms) With this job, my task includes determining fraud callers and unauthorized charges on the client’s credit card. My work also covers answering client questions regarding an unauthorized or fraud transactions, stopping determined fraud and unauthorized use of their credit card, getting new credit card numbers for compromised accounts and giving instructions regarding reporting a person involved with fraud against their account to the police department. A former account manager for Sales, Shipping and Handling(Logistics) with YRC FreightMy task covers qualifying leads that include earning new companies to use our service as well as convincing and getting back those existing clients who have stopped using our services by tailor fitting a special deal for them per their logistics needs. I was a Technical Support Representative for AT&T U-verse, Time Warner Cable and Cisco by Linksys. I handled the complex processes in setting up a Home Network, making sure that every corner inside the house has a working wired and WIFI Internet access and all TV sets and phones are properly working. I also assist in setting up a client’s Home Network from the MODEM to their routers and access points going to all devices and equipment that needs Internet access. A total of almost 8 years of BPO experience. Last year, I was working part-time with Friends of Irony as Customer Service-VA. My job was to reply to messages and comments on a Facebook Fan page (business account), with regard to their inquiries about an order they placed on our website, queries about our products and convincing them to buy it and gathering customer suggestions of a ring design they want us to produce. I also make calls via Skype to customers who have an abandoned cart and assist them in completing it by either taking their order over the phone using Shopify and as such.