Zanick Lewis

Zanick Lewis B32 3NP-| - Summary Dedicated and results-driven Customer Service professional with over 9 years of experience delivering exceptional support in high-demand environments. Demonstrated expertise in multi-channel support (chat, email, phone) with a strong track record of resolving customer issues swiftly and effectively. Skilled in building rapport, analyzing and solving problems, and proficient in various customer service tools (Zendesk, Slack, etc.). Motivated to bring a proven commitment to customer satisfaction and operational efficiency to a collaborative, growth-focused team. Work Experience Solar Sales Representative (Cold Calling) CFE Marketing— February 2025 to March 2025 Conducted high-volume outbound cold calls to residential and commercial prospects. Educated potential customers on the benefits of solar energy and available services. Qualified leads and scheduled consultations for the sales team. Maintained accurate records of customer interactions in CRM systems. Absent During- I took time away from my career to be a full-time single mother to my daughter. During that time, I stayed proactive by completing online courses to develop my skills further. I also strengthened valuable abilities like time management, multitasking, and problem-solving—skills. Customer Service Representative Idle Sleep | Connecticut, US | March 2021 - September 2021 Enhanced customer satisfaction by personalized problem-solving and attentive service. Handled inbound and outbound calls, email and chat support. Assisted customers with orders, warranty claims, and returns. Provided support with product knowledge and delivery updates. Customer Service Agent KM2 Solutions | April 2017 - September 2020 Worked at a financial institution specializing in vehicle loans, providing customers with assistance regarding loan applications, payment processing, and account inquiries. Provided accurate information and guidance on vehicle loan products, repayment plans, account maintenance and communicated with the relevant teams for support with customer accounts. Maintained up-to-date knowledge of financial regulations and compliance requirements related to vehicle loans to ensure accurate and responsible customer interactions. Demonstrated strong problem-solving skills when handling customer concerns related to loan payments, account updates, and product options. Customer Assistant Velox Performance | April 2015 - September 2017 Provided personalized customer support by offering detailed product information, answering inquiries, and guiding customers through the order placement process. Assisted in sales coordination by maintaining product knowledge and promoting items to meet customer needs. Supported logistics operations by tracking orders, coordinating shipments, and resolving any order-related issues. Maintained accurate records of customer interactions and order details to ensure smooth processing and customer satisfaction. Sales & Customer Service Representative Arktele Services| January 2012 - April 2015 Conducted outbound sales calls promoting newspaper subscriptions and magazine renewals. Processed customer payments securely and accurately over the phone. Provided answering services for various companies, handling inquiries, taking messages, and offering support on their behalf. Assisted customers with subscription questions, billing issues, and account updates. Office Clerk Ministry of Social Transformation, Youth and Sports | February 2011 - April 2011 Provided administrative support to the department, ensuring smooth day-to-day operations. Utilized Microsoft Office Suite to perform data entry, maintain records, and generate reports. Organized and updated files to enhance record-keeping accuracy and accessibility. Assisted in preparing official documents and correspondence as needed. Inventory Clerk Gemini Trends, Gable Woods Mall | January 2009 - December 2009 Managed inventory control by tracking stock levels, performing regular audits, and maintaining accurate inventory records. Organized and maintained the stockroom to optimize storage and accessibility. Assisted in processing incoming shipments, verifying quantities, and updating inventory databases. Skills - Multi-Channel Support (Chat, Email, Phone) - Customer Service & Sales - Problem-Solving & Analytical Thinking - Attention to Detail & Organization - Time Management - Proficiency in Chat Software (Zendesk, LiveChat) - Customer Relationship Management (CRM) - Data Analysis Education & Certifications - High School Diploma – Sir Ira Simmons Secondary School - Customer Service Excellence Certification (Levels 1 & 2) – National Skills Development Centre (NSDC) - Zendesk Support Professional Certification - Bookkeeping Certificate – Coursera - QuickBooks Certificate – Coursera - Office Administration & Reception Skills- Reed References Caymar Celestin Carla Gratton ''References are available on request".