Zakia Amina Badr

ZAKIA BADR Mobile:--Calle Doctor Piga, Madrid 28012 Objective/Summary: Detail-oriented and highly organised professional with diverse experience in customer service, management, and instructional roles. Seeking to leverage proven skills in communication, problem-solving, and multitasking to excel as a Project Coordinator and contribute to the successful execution of your team's projects. SKILLS AND ABILITIES Organisation and Time Management Client Communication Vendor Communication Customer Relationship Management Data Analytics Data Interpretation Client and Vendor Management Report Writing Document Management Business Intelligence Task Management Tools Process Improvement Other Qualities: Track record of success in delivering results. Proven problem-solving abilities. Experience in high-performance work environments. Professionalism and commitment to excellence. Education and Certifications: CAPM Certification Course (Udemy - In Progress) Administration Assistant Training (Alison Course) Administrative Support Course (Alison Course) Project Management in Practice - Planning, Scheduling and Resource Management (Alison Course) An Introduction to Agile and Scrum (Alison Course) CPCAB Level 3 Certificate in Counselling Skills Additional Information: Traveled to 24 countries (Feb-) Proficient in MS Excel and productivity software Familiarity with database management and internet search methods References upon request EMPLOYMENT HISTORY Administrative Assistant/Cost Controller Assistant Radisson Hotel Group (Aug 2024 - Present) Monitor and control project costs, track expenses, and support budget creation to ensure profitability. Create Purchase Orders, acknowledge inventory receipts, and help train staff on SAP/Fiori procedures. Senior Renewals Executive Westcon-Comstor (Feb 2020 - August 2025) Successfully managed renewal processes, negotiating contracts to increase renewal rates and achieve cost savings Utilized CRM and analytics tools to forecast revenue accurately, improving renewal rates and leading process improvements. Customer Service Manager Zertifica LLC (Aug 2018 - Aug 2019) Proactively resolved complex incidents and escalations, maintaining high service standards and customer satisfaction Directed recruitment, training, and quality assurance efforts, ensuring alignment with KPIs and enhancing team performance. Customer Service Representative HomeAway (Jan 2018- July 2018) Managed customer inquiries and cases, resolving them efficiently and delivering product information Utilised CRM software to streamline processes and enhance customer interactions. Customer Service Agent Tramita LLC (Oct 2017 - Nov 2017) Handled customer inquiries and cases, resolving them promptly and delivering product information. Utilised CRM software to streamline processes and improve customer interactions. English Teacher and Team Coordinator Various Academies and Schools (Sept 2015 - June 2017) Instructed and engaged students in learning activities to foster an effective learning environment. Developed and administered assessments to ensure comprehensive understanding and assessment of student progress. Emergency Medical Dispatcher London Ambulance Service (Jun 2012 - Sept 2015) Coordinated and prioritized a high volume of daily interactions, demonstrating adeptness in assessing needs and providing timely support to individuals in crisis. Facilitated in-depth training sessions for incoming team members, ensuring full adherence to organizational protocols and standards, thus enhancing overall operational efficiency and effectiveness..