Zakia Amina Badr

I am Zakia Badr, a dedicated and detail-oriented Non-Verbal Customer Support Specialist with extensive experience in email and chat support, CRM management, and data entry. My professional background includes streamlining customer service processes, managing client relationships, and leveraging technology to enhance operational efficiency.

My expertise lies in handling remote, non-verbal roles — ensuring clear and effective communication through written channels while maintaining a high level of customer satisfaction. I have worked with leading tools such as**, Salesforce,** for CRM management, along with SAP HANA for ERP processes. My strong command of MS Excel and Google Sheets allows me to manage data accurately and efficiently.

A key highlight of my career includes restructuring a logistics team at Zertifica LLC, eliminating 100% of the backlog and reducing customer complaints by 85% by creating a comprehensive FAQ page and email support templates. At Radisson Hotel Group, I further developed my skills in cost tracking, purchase order management, and budget creation using SAP HANA.

What sets me apart is my ability to work independently, prioritize tasks, and deliver results without direct supervision — all crucial traits for remote and freelance roles. I take pride in solving customer issues proactively, creating organized workflows, and ensuring smooth business operations.

Tools and Software:

• CRM Software: Salesforce,
• Data Management: MS Excel, Google Sheets
• ERP Systems: SAP HANA

I’m confident that my expertise aligns with your goals, and I’m excited about the opportunity to contribute to your team’s success.

Looking forward to connecting!