Zain Riaz

ZAIN RIAZ Virtual Executive Assistant | Operations Management | Microsoft Office & Google Suite PROFESSIONAL PROFILE Highly organised and detail-oriented Virtual Executive Assistant with 2+ years of experience supporting busy executives and business owners remotely. Proven ability to manage complex calendars, coordinate communications, handle correspondence and streamline daily operations independently. Proficient in Microsoft Office Suite and Google Workspace. Experienced in coordinating international travel bookings, flight reservations and travel arrangements for US-based clients. Strong communicator with excellent multitasking ability, strong attention to detail and a proactive approach to problem-solving. Eager to learn agile and scrum methodologies. WORK EXPERIENCE Virtual Executive Assistant — Chief Growth Officer Support Freelance Contract | Remote | October 2025 – February 2026 • Managed the complete calendar of a C-level executive — scheduling meetings, appointments and calls across multiple time zones using Google Calendar • Handled all incoming and outgoing correspondence including emails, calls and meeting requests professionally on behalf of the executive • Screened and directed all incoming requests to appropriate parties, acting as a trusted gatekeeper for the executive • Coordinated communications between the executive, vendors, clients and internal team members • Prepared weekly reports, summaries and operational documents using Google Sheets and Google Docs • Managed hiring process on Upwork — posting roles, screening applicants and onboarding selected candidates • Maintained HubSpot CRM — contacts, pipelines, follow-up sequences and status updates • Conducted research and compiled information to support executive decision-making and presentations • Coordinated vendor outreach — sourcing suppliers, collecting quotes and preparing comparison documents Customer Support Specialist Instant VIN Reports | Remote, Part-Time | November 2023 – January 2024 • Managed all incoming customer inquiries, complaints and refund requests via email and live chat • Maintained accurate records of all customer interactions and resolutions in the system • Delivered high customer satisfaction through prompt, empathetic and solution-focused communication Independent Travel Manager Asaptickets (Dreamport) | Remote, Part-Time | May 2023 – October 2023 • Coordinated international flight bookings, reservations and travel arrangements for US-based clients • Managed client communications and travel negotiations professionally across multiple time zones • Handled inbound and outbound calls for flight inquiries, itinerary changes and travel support Business Development Executive Software House | On-site | 2023 • Managed client outreach, proposals and professional correspondence for software and game development services • Identified new business opportunities and maintained strong client relationships Call Center Sales Agent Truck Dispatching Call Center | On-site | 2022 – 2023 • Handled high volume inbound and outbound professional communications with US-based clients • Managed client relationships and lead follow-ups in a fast-paced call center environment INTERNSHIPS Management Intern Pakistan Aeronautical Complex (PAC) Kamra | On-site | January 2026 – March 2026 • Gained hands-on experience in logistics management, team coordination and operational workflows • Supported administrative and reporting functions within a regulated professional environment Internship Trainee Civil Aviation Authority — Multan International Airport | On-site | July 2025 – August 2025 • Assisted in airport operations, customer service, documentation and administrative coordination • Developed strong understanding of operational standards and cross-functional teamwork EDUCATION Bachelor of Aviation Management Islamia University of Bahawalpur (IUB) | February 2022 – February 2026 SKILLS AND CORE COMPETENCIES Executive Support Skills: Calendar Management | Meeting Scheduling | Correspondence Handling | Travel Coordination | Gatekeeping | Document Preparation | Research & Reporting Technical Skills: Microsoft Office Suite (Word, Excel, PowerPoint) | Google Workspace (Docs, Sheets, Gmail, Calendar) | HubSpot CRM | Zendesk | Upwork | Retell AI Soft Skills: Multitasking | Time Management | Attention to Detail | Independent Working | Initiative | Professional Communication | Problem Solving | Adaptability CERTIFICATIONS HubSpot Sales Hub Software — HubSpot Academy | Issued October 2025, Expires November 2026 MS Office Management — Microsoft | Certified