Zain Riaz

I am a Virtual Assistant and Operations Specialist with 2+ years of professional experience supporting US-based clients and businesses remotely across multiple industries.

Most recently I worked as a Virtual Assistant directly supporting the Chief Growth Officer at Vizocare — a US-based B2B supply company — from October 2025 to February 2026. In this role I managed the executive's complete workflow independently. My core responsibilities included managing HubSpot CRM — contacts, pipelines, lead tracking and follow-up sequences. I also wrote and continuously optimised AI caller scripts using Retell AI for outbound B2B calling campaigns, monitored hundreds of daily calls, and categorised results into leads, hot leads and MQLs. Additionally I handled all executive communications including emails, meetings and calls, sourced vendors and suppliers for product procurement, collected quotes, prepared bid comparison tables and hired and onboarded freelancers via Upwork on behalf of the executive.

Prior to that I worked as a Customer Support Specialist at Instant VIN Reports from November 2023 to January 2024, where I managed customer inquiries, processed refunds and resolved issues professionally through email and live chat support.

I also worked as an Independent Travel Manager at Asaptickets from May 2023 to October 2023, managing international flight bookings, reservations and itinerary planning for US-based clients while handling inbound and outbound client communications.

Earlier in my career I worked as a Business Development Executive at a software house focused on games and applications, and as a Sales Agent at a truck dispatching call center where I handled client communications and sales for US-based trucking operations.

I hold a Bachelor's degree in Aviation Management from Islamia University of Bahawalpur, graduating in 2026. I am certified by HubSpot Academy in Sales Hub Software and hold an MS Office Management certification.

My core skills include Virtual Assistance and Executive Support, HubSpot CRM Management, AI Caller Script Writing with Retell AI, B2B Lead Generation and Prospect Research, Vendor Sourcing and Procurement, Email and Calendar Management, Upwork Hiring and Onboarding, Google Sheets Reporting and professional B2B communication at a senior level.

I am reliable, detail-oriented, proactive and fully capable of managing operations independently without supervision. I am available for both short-term projects and long-term ongoing remote work.