Zaichi Atef

Hi, I’m a remote freelance professional with a strong background in eCommerce, customer communication, and social media marketing. I’ve built and managed Shopify stores from the ground up and promoted them effectively through platforms like Instagram, Facebook, and TikTok, driving traffic, engagement, and sales through organic content and messaging-based outreach.

My core strengths lie in structured digital communication, lead follow-up, and customer engagement. I’m comfortable using templates and scripts to ensure consistent, professional responses—while still keeping things personal and approachable. Whether it’s answering a product inquiry, coordinating an order, or guiding a new client through a funnel, I bring focus, empathy, and follow-through.

I enjoy working on purpose-driven projects, particularly in the wellness and lifestyle space, where clear communication and a strong brand presence matter. My Shopify experience includes product listing, optimizing store design for conversions, managing basic apps and automations, and syncing marketing tools like email platforms or social proof integrations.

Social media has been a key channel in my work—creating content, running message-based promotions, and responding to prospects in a timely, helpful way. I’ve handled DMs, comment replies, and follow-up conversations that led directly to sales or customer loyalty. I know how to balance brand voice with customer needs, and I’m comfortable adapting my tone depending on the audience.

I’m based in Europe, fluent in English, and available for remote collaboration. I’m organized, self-motivated, and thrive in independent work environments where systems, structure, and clear expectations are in place. I regularly work with tools like Shopify, Meta Business Suite, Canva, Google Workspace and basic CRMs.

If you’re looking for someone who can support your team with customer communication, follow-up messaging, Shopify store tasks, or social media coordination—I’d love to contribute. I bring both the strategic understanding of eCommerce and the human-centered skills to help you build better relationships with your audience.

Let’s build something great together.