Zaheer Taj

 Engr Zaheer Taj Rawalpindi, 46000, Pakistan Phone: - Email: ,- EDUCATION RESEARCH INTEREST COMPUTER SKILLS WORK EXPERIENCE Bachelor of Science, Computer Engineering 08/2004 - 04/2009 COMSATS Institute of Information Technology, Abbottabad Campus, Pakistan Major: Industrial Engineering Project Management, Engineering Management, Computational Management, Management Information System, Industrial Engineering, Artificial Intelligence Languages & Software’s: MATLAB, FOTRAN, C++, BASIC, JAVA Senior Technical Support Engineer IPTV (Remote/Work from Home ) Proximity EOOD Tsar Asen , Sofia Bulgaria 05/2021-Onward Responsibilities :  Research and identify solutions to software and hardware issues  Diagnose and troubleshoot technical issues, including account setup and network configuration  Ask customers targeted questions to quickly understand the root of the problem  Track computer system issues through to resolution, within agreed time limits  Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue  Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)  Provide prompt and accurate feedback to customers  Refer to internal database or external resources to provide accurate tech solutions  Ensure all issues are properly logged  Prioritize and manage several open issues at one time  Follow up with clients to ensure their IT systems are fully functional after troubleshooting  Prepare accurate and timely reports  Document technical knowledge in the form of notes and manuals  Maintain jovial relationships with clients Manager Training 02/2012-02/2015 American Communication Network 7 Albemarle Street, London W1S 4HQ, United Kingdom Manager Training 03/2016-03/2017 Apprenticeship Company 258 Harrow Rd, London W2 5ES, United Kingdom Responsibilities: Develop, implement, and monitor training programs within an organisation. Supervise training for staff. Conduct orientation sessions. Create brochures and training materials. Create testing and evaluation processes. Prepare and implement training budget. Evaluate needs of company and plan training programs accordingly. Conduct performance evaluations. Provide companies with classroom training, demonstrations, on-the-job training, meetings, conferences, and workshops. Manage staff of classroom facilitators. Provide performance feedback. Conduct continuing education training. Provide leadership development education. Build solid cross-functional relationships. Provide logistical support, course development, delivery, evaluation, process measurements, and cost management. Plan the implementation and facilitation of activities and events, budget spending, material production and distribution, and other resources to ensure that operations are managed within authorised budgets. Assist with the development of strategic plans. EXTRA CURRICULAR ACTIVITIES Hiking Reading Books REFERENCES To be furnished upon request