In my recent Business Analyst role, I was all about capturing clear requirements for documentation, diving into server access data with SQL and Excel for compliance and insights, and crafting Microsoft reports with metrics for leadership. I used advanced Excel tools like XLOOKUP to transfer values, Pivot Tables to quickly generate reports and Macros to capture repetitive tasks. Plus, I streamlined IAM and database management via ServiceNow and leveraged AI to boost results, earning 5 AI certifications.